CCC Harnesses the Power of Data to Enhance Customer Experience
We recently spoke with Gretchen Gasser-Ellis, Vice President, Enterprise Operations, about CCC’s Customer Experience First program, or “CX1” as it’s known here.
Meet Kate Alzapiedi of RightsDirect’s Netherlands Office
In our conversation with Kate Alzapiedi, we learned more about her unique experience and the culture of working in the larger environment of an old-yet-young cosmopolitan European city.
CX1 Permeates Our Organization: Interview with Janelle Casella
Building lasting customer relationships takes more than award-winning products and services. Understanding and addressing customer needs – especially when the business environment is challenging, changing and unpredictable – is fundamental.
Putting Customer Experience First as a Long-Term Commitment
At CCC, the Customer Experience First program, or CX1 as it’s known internally, was established by CEO Tracey Armstrong over a year ago to strengthen the customer experience.
Copyright Clearance Center Puts Customer Experience First
At CCC, the Customer Experience First program, or CX1 as it’s known internally, was established by CEO Tracey Armstrong over a year ago to strengthen the customer experience.
CCC Launches Education Continuity License
CCC Partners with 40+ Rightsholders to Authorize New Uses of Existing Learning Materials at No Cost as Educators Cope with Remote Teaching During COVID-19 Crisis.
Q&A with CCC’s Customer Account Specialist, Christine Zoro
The next installment of our interview series with the Customer Experience team here at CCC. Meet Christine Zoro
Q&A with CCC’s Customer Account Specialist, Jeanne Brewster
Our next session of many interviews with the Customer Experience team here at CCC. Meet Jeanne Brewster
Q&A with CCC’s Director of Client Engagement and Solutions, Tom Ogier
Our first session of many interviews with the Customer Experience team here at CCC. Meet Tom Ogier
Taking Customer Service a Step Further at CCC
We’re proud to announce: CCC was named a “Contact Center of the Year” in the 13th annual Stevie Awards for Sales & Customer Service.