Latest blog posts : Customer Experience

CCC Wins Global Customer Service Department of the Year Award

7 January 2025

How Does CCC Meet (and Exceed) Customer Expectations When Developing Software?

10 October 2024

CCC Wins 2024 Customer Service Department of the Year Award

6 June 2024

CCC Recognized by USA Today as a Top Place to Work

9 April 2024

Recent posts : Customer Experience

Female boss shows presentation on screen at business meeting

Tracey Armstrong Wins 2024 BIG Innovation Award

Topic: Company News Customer Experience

CCC’s President and CEO, Tracey Armstrong, was named a winner of the 2024 BIG Innovation Award recognizing organizations, products, and people bringing new ideas to life in innovative ways and presented by Business Intelligence Group.

1 February 2024

By CCC

CCC Wins International Customer Service Department Award…Again

Topic: Customer Experience

CCC was named a winner for the second year in a row for Customer Service Department of the Year by Best in Biz Awards 2023 International.

30 January 2024

By CCC

Vector illustration concept of team building

The Boston Globe Declares CCC a Top Place to Work in Massachusetts

Topic: Customer Experience

CCC has been named one of the Top Places to Work in Massachusetts in the large employer category for the third year in a row in the 15th annual employee-based survey project from The Boston Globe.

12 December 2023

By CCC

Graphic illustration of workers coming together to create a improved Artificial Intelligence model

Improving Customer Experience with AI

Topic: Artificial Intelligence (AI) Company News Customer Experience

The CX1 program has been an incredible vehicle to ensure the “voice of the customer” stays at the forefront of everything we do here at CCC; from the way we look critically at how we operate to how we deliver our products and services.

21 November 2023

By Thomas Ogier

CCC Celebrates Customer Service Week

Topic: Customer Experience

For Customer Service Week 2023, Tom Ogier highlights the team’s best qualities and the importance of Customer Service and Experience at CCC.

4 October 2023

By Thomas Ogier

The Future of Customer Service – AI or Humans?

Topic: Artificial Intelligence (AI) Customer Experience

While there are many benefits to embracing the advancements in AI, some may argue that the technology is not ready to supplant the value of the human touch—at least not in every case.

15 March 2023

By Thomas Ogier

Call center and global technical support business concept. Hotline operator with clients vector illustration

CCC’s Award-Winning Customer Service Team Propels CX Program

Topic: Customer Experience

CCC was recently named a gold winner in the Customer Service Department of the Year category in the Best in Biz Awards 2022 International.

24 January 2023

By Thomas Ogier

Customer Input Drives Marketplace Enhancements: Q&A with Aaron Reid

Topic: Copyright Licensing & Permissions Customer Experience

As part of CCC’s ongoing Q&A series, we talk with Aaron Reid, Sr. Product Manager, to find out how our customers’ input has impacted the launch of—and subsequent updates to—CCC’s new transactional e-commerce platform, Marketplace.

7 October 2021

By CCC

Customer Experience vs. Customer Success vs. Customer Service

Topic: Customer Experience

How They’re Different, How They’re Related, and Why Each One Matters to Your Organization.

6 May 2021

A Comprehensive CX Program Can Improve Products and Services

Topic: Customer Experience

We recently spoke with Nicole McKenna, Senior Director of Product Management, about CCC’s CX1 program and how it’s helped her team hone its view into customer workflows and exact real change—on short notice—to enhance our customer experience.

17 March 2021

By CCC

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Latest blog posts : Customer Experience