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Home > Velocity of Content > Businesses > Customer Experience

Topic: Customer Experience

Featured December 14, 2020

CCC Harnesses the Power of Data to Enhance Customer Experience

We recently spoke with Gretchen Gasser-Ellis, Vice President, Enterprise Operations, about CCC’s Customer Experience First program, or “CX1” as it’s known here.

Topic: CCC Highlights, Customer Experience
Featured July 22, 2020

Meet Kate Alzapiedi of RightsDirect’s Netherlands Office

In our conversation with Kate Alzapiedi, we learned more about her unique experience and the culture of working in the larger environment of an old-yet-young cosmopolitan European city.

Topic: CCC Highlights, Community, Customer Experience
Featured July 9, 2020

CX1 Permeates Our Organization: Interview with Janelle Casella

Building lasting customer relationships takes more than award-winning products and services. Understanding and addressing customer needs – especially when the business environment is challenging, changing and unpredictable – is fundamental.

Topic: CCC Highlights, Customer Experience, Solutions
June 1, 2020

Putting Customer Experience First as a Long-Term Commitment

At CCC, the Customer Experience First program, or CX1 as it’s known internally, was established by CEO Tracey Armstrong over a year ago to strengthen the customer experience.

Topic: CCC Highlights, Copyright, Customer Experience, Solutions
April 30, 2020

Copyright Clearance Center Puts Customer Experience First

At CCC, the Customer Experience First program, or CX1 as it’s known internally, was established by CEO Tracey Armstrong over a year ago to strengthen the customer experience.

Topic: CCC Highlights, Customer Experience
March 24, 2020

CCC Launches Education Continuity License

CCC Partners with 40+ Rightsholders to Authorize New Uses of Existing Learning Materials at No Cost as Educators Cope with Remote Teaching During COVID-19 Crisis.

Topic: CCC Highlights, Community, Copyright, Customer Experience, Solutions
January 6, 2020

Q&A with CCC’s Customer Account Specialist, Christine Zoro

The next installment of our interview series with the Customer Experience team here at CCC. Meet Christine Zoro

Topic: CCC Highlights, Customer Experience
November 6, 2019

Q&A with CCC’s Customer Account Specialist, Jeanne Brewster

Our next session of many interviews with the Customer Experience team here at CCC. Meet Jeanne Brewster

Topic: CCC Highlights, Customer Experience
September 20, 2019

Q&A with CCC’s Director of Client Engagement and Solutions, Tom Ogier

Our first session of many interviews with the Customer Experience team here at CCC. Meet Tom Ogier

Topic: Businesses, CCC Highlights, Customer Experience
May 3, 2019

Taking Customer Service a Step Further at CCC

We’re proud to announce: CCC was named a “Contact Center of the Year” in the 13th annual Stevie Awards for Sales & Customer Service.

Topic: CCC Highlights, Community, Customer Experience, Solutions

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