A Comprehensive CX Program Can Improve Products and Services
We recently spoke with Nicole McKenna, Senior Director of Product Management, about CCC’s CX1 program and how it’s helped her team hone its view into customer workflows and exact real change—on short notice—to enhance our customer experience.
Copyright Clearance Center Wins Silver Stevie® Award for Customer Service Department of the Year
CCC was recognized by World’s Top Honors for Customer Service for the third year in a row.
Copyright Clearance Center’s Tom Ogier Wins 2020 Best in Biz Award for Customer Service Executive of the Year
CCC’s Tom Ogier, Director of Client Engagement and Solutions, has been named a Silver Award winner for Customer Service Executive of the Year in the 2020 Best in Biz Awards.
CCC Harnesses the Power of Data to Enhance Customer Experience
We recently spoke with Gretchen Gasser-Ellis, Vice President, Enterprise Operations, about CCC’s Customer Experience First program, or “CX1” as it’s known here.
Meet Kate Alzapiedi of RightsDirect’s Netherlands Office
In our conversation with Kate Alzapiedi, we learned more about her unique experience and the culture of working in the larger environment of an old-yet-young cosmopolitan European city.
CX1 Permeates Our Organization: Interview with Janelle Casella
Building lasting customer relationships takes more than award-winning products and services. Understanding and addressing customer needs – especially when the business environment is challenging, changing and unpredictable – is fundamental.
Putting Customer Experience First as a Long-Term Commitment
At CCC, the Customer Experience First program, or CX1 as it’s known internally, was established by CEO Tracey Armstrong over a year ago to strengthen the customer experience.
Copyright Clearance Center Puts Customer Experience First
At CCC, the Customer Experience First program, or CX1 as it’s known internally, was established by CEO Tracey Armstrong over a year ago to strengthen the customer experience.
CCC Launches Education Continuity License
CCC Partners with 40+ Rightsholders to Authorize New Uses of Existing Learning Materials at No Cost as Educators Cope with Remote Teaching During COVID-19 Crisis.
Q&A with CCC’s Customer Account Specialist, Christine Zoro
The next installment of our interview series with the Customer Experience team here at CCC. Meet Christine Zoro