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      Help your team access, integrate, and collaborate with innovative licensing, content, software, and professional services
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  • Solutions
    • Licensing
      • Learn how to add your rights to our services
      • Collaborate using published content, accelerate business results and simplify copyright compliance
        Annual Copyright License (ACL) for Business
      • Extend the coverage of the Annual Copyright License to your employees located outside the U.S.
        Multinational Copyright License
      • Show scenes and full-length movies and TV shows at sales meetings, employer training sessions, company functions and more
        Motion Picture License
      • Provide a campus-wide, text licensing solution to enable reuse and sharing of copyrighted content across your institution
        ACL for Higher Education
      • Ease the burden of obtaining one-off permissions for use of high-quality content in a range of K-12 educational materials
        ACL for Curriculum & Instruction
      • Use excerpts from published works in your K-12 assessments, item banks, and pre- and post-test materials
        ACL for Student Assessments
      • Obtain rights licensing options to use and share content from the world’s leading titles
        Pay-Per-Use Permissions, Content, and Reprints for Businesses
      • Visit CCC Marketplace to secure permissions to reuse copyrighted materials, including millions of works from tens of thousands of publishers
        Pay-Per-Use Permissions for Academia
      • Increase reuse of your works through annual copyright licenses for the K-12 and higher ed markets
        Annual Copyright Licenses for the Academic Market
    • Content
      • Learn how to add your content to our services
      • Receive individual articles, where and when you need them, on any device
        Document Delivery with RightFind
      • Easily order copyright compliant bulk reprints and ePrints
        Commercial Reprints and ePrints Services
      • Immediately access 7.9 million+ articles from peer-reviewed journals
        Publisher Subscriptions through RightFind
      • Earn new revenue by offering immediate delivery of unsubscribed journal articles to academic library patrons
        Get It Now for Publishers
      • Fulfill interlibrary loan requests for full-text journal articles in just minutes
        Get It Now
    • Software
      • Robust software solutions to fuel scientific research and simplify copyright, anytime, anywhere
        RightFind Suite
      • The fastest way to access, manage, and collaborate on scientific literature
        RightFind Enterprise
      • Powering AI discovery with scientific articles
        RightFind XML
      • Personalized search across multiple sources of data and information for highly relevant discovery
        RightFind Navigate
      • Bringing the power of semantic enrichment to the search and reading experience
        RightFind Insight
      • Analytics to support data-driven content investments
        RightFind Business Intelligence
      • Simplified reference management software that easily formats citations with relevant styles
        RightFind Cite It
      • Access the flexible scholarly collaboration communications workflow solution for Open Access
        RightsLink for Scientific Communications
      • Prepare, build, and analyze to streamline the creation of your OA Agreements
        OA Agreement Intelligence
      • All the market intelligence you need, without the noise
        Deep Search Solutions
    • Services
      • Make content more discoverable and agile and improve the efficiency of content development workflows
        Professional Services for Business
      • Match skilled information management professionals to your organization’s needs and culture
        Managed Knowledge Services
      • Exploring expert networks with a knowledge graph
        CCC Expert View
      • Leverage expertise in OA, content workflow and data strategy to boost digital transformation
        Professional Services for Publishers
      • Improve the author experience by expanding the range of services and deliver new offerings to your authors
        RightsLink Author Services
      • Explore author publications, collaborations, affiliations, and research interests
        CCC Author Graph
      • Create new value for customers, reach new markets and take your organization forward with tailored professional services
        Professional Services for Standards
      • More than 600,000 records encompassing publishers, funders, research organizations, universities, intermediaries, and more
        Ringgold Solutions
  • Resources
    • Resource Library
      • Resource Library
        Access our collection of recordings, customer case studies, white papers, and insights by industry experts.
      • Case studies
      • Videos
      • White papers
      • Insights
    • Copyright education
      • Copyright Education
        Learn about copyright protection, international principles, and best practices for licensing.
      • Copyright foundations
      • International copyright
      • Certificate courses
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        Browse our current listing of webcasts, conferences, presentations, and education programs.
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Home Company: Executive leadership
Company

Executive Leadership

Tracey Armstrong

Tracey Armstrong

President and Chief Executive Officer

Tracey Armstrong is the President and Chief Executive Officer of CCC. Since becoming CEO in 2007, she has led CCC through a period of tremendous growth and innovation. Armstrong works with publishers, authors, universities, businesses, and industry associations around the world to address copyright issues and establish alliances. A leading voice on global copyright, she is President of the Board of Directors for the International Federation of Reproduction Rights Organisations (IFRRO). With a focus on corporate social responsibility, Armstrong champions CCC’s “We Not Me” program promoting corporate and individual social responsibility. She also serves on the Board of Harborlight Community Partners, a Massachusetts-based non-profit Community Development Corporation that cultivates just, equitable, and sustainable housing opportunities. Armstrong holds an MBA from Northeastern University.

  • Connect with Tracey Armstrong on LinkedIn
Richard A. Ruf

Richard A. Ruf

Vice President, Chief Financial Officer and Treasurer

As Vice President, Chief Financial Officer and Treasurer, Richard Ruf is responsible for all of CCC’s financial affairs, as well as royalty payments, sales operations, contract administration and facilities.  Prior to joining CCC in 2000, he served as Controller of REP Environmental Processes, a subsidiary of RWE AG.  Richard was with Laventhol & Horwath, CPAs prior to joining the private sector.  Richard earned his MBA from Suffolk University, holds his Bachelor of Science degree in Accounting from Virginia Tech, and is a Certified Public Accountant.

  • Connect with Richard A. Ruf on LinkedIn
Catherine Zaller Rowland

Catherine Zaller Rowland

Vice President, General Counsel

Catherine Zaller Rowland is General Counsel of CCC.  She has held a range of positions in the private sector and federal government, including most recently as Associate Register of Copyrights and Director of the Office of Public Information and Education at the U.S. Copyright Office. While at the U.S. Copyright Office, Rowland served as one of four principal legal advisors to the head of the Office on a variety of complex matters, chaired the board that considers second appeals of registration decisions, and co-chaired the group responsible for updating the Compendium of U.S. Copyright Office Practices. She also advised the U.S. Copyright Office on a number of issues involving domestic and international copyright law, policy, and legislation. This included analyzing domestic and international copyright issues such as copyrightability and artificial intelligence and representing the Office at meetings of foreign government officials concerned with the international aspects of intellectual property. Rowland is a frequent public speaker and has been a key contributor to trade agreement implementation negotiations. Before her tenure at the U.S. Copyright Office, Rowland was in private practice focusing on intellectual property litigation, transactions, and counseling.

  • Connect with Catherine Zaller Rowland on LinkedIn
Michele Nivens

Michele Nivens

Vice President, Human Resources

Michele Nivens is CCC’s Vice President, Human Resources, responsible for talent acquisition and development as well as compensation and benefits.  Prior to joining CCC in 2006, she served as the Vice President of Human Resources for Software.com from start-up to profitable post-IPO venture and merger to create Openwave. She also served as Vice President of Human Resources for BBN Systems and Technologies during the years of its Internet backbone build out and ultimate acquisition by GTE. Michele earned her Master’s Degree from the Harvard Graduate School of Education and holds her Bachelor of Science in Management from the University of Massachusetts, Boston.

  • Connect with Michele Nivens on LinkedIn
Haralambos Marmanis

Haralambos Marmanis

Executive Vice President & CTO

Haralambos “Babis” Marmanis is CCC’s Executive Vice President & CTO. Babis is responsible for driving the technology vision and the implementation of all software systems at CCC. He has over 20 years of experience in computing, with proven success in leading software development teams. Prior to CCC, Babis was the CTO at Emptoris, a leader of supply and contract management software solutions. He also worked at Zeborg, a provider of analytic software for expenses, and Truexchange, a real-time trading and risk management software system. He is a published book author in business and technology, and he also published numerous papers in academic journals and technical periodicals. Babis holds a PhD in Applied Mathematics from Brown University, and an MSc from the University of Illinois at Urbana-Champaign. He was the recipient of the Sigma-Xi innovation award and an NSF graduate fellow at Brown.

  • Connect with Haralambos Marmanis on LinkedIn
  • Follow Haralambos Marmanis on Twitter
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Emily Sheahan

Emily Sheahan

Vice President & Managing Director

Emily Sheahan is CCC’s Vice President and Managing Director leading the Information and Content Solutions division. Emily is responsible for revenue and profitability of new and existing solutions in the market. She has been with CCC since 2011 during which she managed several organizations including Global Alliances, Marketing, Education, as well as Strategic Initiatives such as M&A. Emily joined CCC from HCPro where she was Group Publisher driving strategy, research, development, production and profitability of products and services in a number of healthcare and regulation markets.  Earlier, she was with NBC News-KULR as Capital Bureau Chief.  Emily earned her Master’s Degree from Emerson College and holds a Bachelor’s Degree in Corporate Communication from Ithaca College.

  • Connect with Emily Sheahan on LinkedIn
Lauren Tulloch

Lauren Tulloch

Vice President & Managing Director

Lauren Tulloch is Vice President & Managing Director for CCC. In that role, she is responsible for the Corporate Business Unit which includes copyright licenses, the RightFind product suite, and managed knowledge services. Prior, Lauren held several product management leadership roles in the organization. Before joining CCC, she served as a group publisher at a healthcare education & training company. Lauren began her career as a newspaper reporter and editor. She holds a Bachelor’s degrees in journalism and political science from Boston University.

  • Connect with Lauren Tulloch on LinkedIn
Donna Pouliot

Donna Pouliot

Vice President, Sales

Donna Pouliot is CCC’s Vice President, Sales, responsible for sales for CCC’s existing and emerging businesses. Donna joined CCC in 2014 with the acquisition of Infotrieve, where she was Vice President of Sales. She brings 20 years of experience in solution sales, assessing sales performance, creating and implementing sales strategies, nurturing customer relationships and expanding market penetration. Earlier, she served in leadership roles at companies such as AMS Services, Inc. a Software division of CNA, and Swingtide, an IT Consulting Services company.

  • Connect with Donna Pouliot on LinkedIn
Kim Zwollo

Kim Zwollo

Vice President, Client Engagement & Business Development

Kim Zwollo is VP, Client Engagement & Business Development, responsible for building and driving the overall growth of the business around the world. Prior to joining CCC, Kim worked for Springer SBM, now Springer-Nature in various international roles. Most recently he was Executive Vice President Sales for the EMEA region. Kim has also served in diverse sales and management roles for other media companies including Elsevier Science. Kim holds a Master’s degree in Medical Biology from the University of Utrecht in the Netherlands.

  • Connect with Kim Zwollo on LinkedIn
Michael Healy

Michael Healy

Executive Director, International Relations

Michael Healy is the Executive Director, International Relations, at CCC. Prior to joining CCC, Michael was Executive Director of The Book Rights Registry, and previously Executive Director of the Book Industry Study Group, a New York-based non-profit body dedicated to improving the efficiency of the book industry by providing standards, research, education and information. Michael has worked in the publishing and information industries for more than 25 years and has spent most of that time in senior editorial, sales and distribution roles in digital publishing. He has been closely involved in the development of standards for the international book trade, and is particularly associated with standards for metadata, product information and electronic commerce. Michael has led many international standards groups, was Chairman of the International ISBN Agency, a Director of the International DOI Foundation, and led the international ISO committee that developed ISBN-13. He is currently a board member of the Copyright Hub Foundation (UK) and Chairman of the Board of The International Standard Name Identifier.

  • Connect with Michael Healy on LinkedIn
  • Follow Michael Healy on Twitter
Roy Kaufman

Roy Kaufman

Managing Director, Business Development and Government Relations

Roy Kaufman is Managing Director of both Business Development and Government Relations for CCC. Prior to CCC, Kaufman served as Legal Director, John Wiley and Sons, Inc. He is a member of, among other things, the Bar of the State of New York, the Author’s Guild, and the editorial board of UKSG Insights. Kaufman also advises the US Government on international trade matters through membership in International Trade Advisory Committee (ITAC) 13 – Intellectual Property and the Library of Congress’s Copyright Public Modernization Committee in addition to serving on the Board of the United States Intellectual Property Alliance (USIPA). He was the founding corporate Secretary of CrossRef, and formerly chaired its legal working group. He has written and lectured extensively on the subjects of copyright, licensing, open access, text/data mining, new media, artists’ rights, and art law. Kaufman is Editor-in-Chief of Art Law Handbook: From Antiquities to the Internet and author of two books on publishing contract law. He is a graduate of Brandeis University and Columbia Law School.

  • Connect with Roy Kaufman on LinkedIn
Gretchen Gasser-Ellis

Gretchen Gasser-Ellis

Vice President, Enterprise Operations

Gretchen Gasser-Ellis is CCC’s Vice President of Enterprise Operations.  In this role Gretchen focuses on business process transformation and scaling operations across the enterprise.  She also manages the Platform Operations department, the Research and Analytics department and the Program Management Office.  Gretchen has been at CCC for 20 years and has held several roles including Vice President and Managing Director, Publisher Solutions, Senior Vice President Product and Operations, Vice President of Operations, Chief Information Officer, and Director of RightsLink. Prior to CCC, Gretchen worked in IT consulting at Waterfield Consulting Group and in project management roles at Camp, Dresser and McKee and DuPont. Gretchen has a Bachelor of Business Administration degree from the University of Michigan and an MBA from Boston University.

  • Connect with Gretchen Gasser-Ellis on LinkedIn
Stephanie Fox

Stephanie Fox

Vice President, Marketing

Stephanie Fox is Vice President, Marketing at CCC, and is responsible for communicating the strength of the company’s vision across all channels. She manages brand strategy, corporate communications, public relations, analyst relations, content-driven demand generation, campaigns, events, and internal communications.

Steph rejoined CCC after serving as CMO at Rekener, a customer data platform startup. Previously she was the Senior Director of Marketing at CCC, after holding product marketing, marketing communications, research, and alliances roles at the company. Prior to CCC, Steph was VP of Marketing at IP telephony provider Vertical Communications, VP of Marketing at security services provider @stake (acquired by Symantec), VP of Marketing at VOIP infrastructure provider Informio, a co-founder of content consultancy DotContent, and VP at Meridian Technology Marketing. Steph has a bachelor’s degree in French Language & Literature from New York University.

  • Connect with Stephanie Fox on LinkedIn
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