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CCC Wins Global Customer Service Department of the Year Award


CCC has been named a Gold winner for Customer Service Department of the Year in the 12th annual Best in Biz Awards International.

Winners were determined based on scoring from an independent panel of judges from various top-tier publications and media outlets representing all continents and 15 countries.

This year’s judging panel included writers, editors and broadcasters from such publications as Computer Hoy (Spain), Data Breach Today (UK), HTMAG (Israel), Huffington Post, Irish Independent (Ireland), InBusiness (Cyprus and Greece), NDR (Germany), Panorama Magazine (United Arab Emirates), Small Business IT (Canada), TechRadar (UK), as well as other outlets from Australia, Brazil, Canada, India, Indonesia, New Zealand, Nigeria, United Kingdom and more.

“Every CCC team member has a customer-first mindset, reflected in how we engage with colleagues, clients, and partners,” said Tracey Armstrong, President and CEO, CCC. “This prestigious global award is a testament to CCC’s company-wide commitment to delivering best-in-class customer experiences across every facet of our business.”

CCC has been honored as a three-time winner of the Customer Service Department of the Year award from Best in Biz International, most recently in 2023. CCC won a Stevie Award Winner for Customer Service Department of the Year in the 2024 American Business Awards.  CCC’s Director of Client Engagement and Solutions, Tom Ogier, was named Customer Service Executive of the Year in the 2020 Best in Biz Awards.

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Author: Craig Sender

Craig Sender is the Senior Director of Public and Analyst Relations at CCC. With 30 years of experience in the media industry, he has held various marketing communications roles at the Disney Internet Group, Perkins School for the Blind, Dan Klores Communications, Ruder Finn, and eMarketer. Since 2012, Sender has served as an Adjunct Professor at Boston University's College of Communication. He earned his master’s degree in communications management from the Newhouse School at Syracuse University, where he also completed his undergraduate studies in public relations.