Tag: CX

June 6, 2024

CCC Wins 2024 Customer Service Department of the Year Award

CCC was named a Bronze Stevie Award winner for Customer Service Department of the Year in the 22nd annual American Business Awards.

Topic: Company News Customer Experience

By CCC

November 21, 2023

Improving Customer Experience with AI

The CX1 program has been an incredible vehicle to ensure the “voice of the customer” stays at the forefront of everything we do here at CCC; from the way we look critically at how we operate to how we deliver our products and services.

Topic: Artificial Intelligence (AI) Company News Customer Experience

By Thomas Ogier

March 15, 2023

The Future of Customer Service – AI or Humans?

While there are many benefits to embracing the advancements in AI, some may argue that the technology is not ready to supplant the value of the human touch—at least not in every case.

Topic: Artificial Intelligence (AI) Customer Experience

By Thomas Ogier

October 7, 2021

Customer Input Drives Marketplace Enhancements: Q&A with Aaron Reid

As part of CCC’s ongoing Q&A series, we talk with Aaron Reid, Sr. Product Manager, to find out how our customers’ input has impacted the launch of—and subsequent updates to—CCC’s new transactional e-commerce platform, Marketplace.

Topic: Copyright Licensing & Permissions Customer Experience

By CCC

May 6, 2021

Customer Experience vs. Customer Success vs. Customer Service

How They’re Different, How They’re Related, and Why Each One Matters to Your Organization.

Topic: Customer Experience

By Stephanie Fox

March 17, 2021

A Comprehensive CX Program Can Improve Products and Services

We recently spoke with Nicole McKenna, Senior Director of Product Management, about CCC’s CX1 program and how it’s helped her team hone its view into customer workflows and exact real change—on short notice—to enhance our customer experience.

Topic: Customer Experience

By CCC

March 16, 2021

Copyright Clearance Center Wins Silver Stevie® Award for Customer Service Department of the Year

CCC was recognized by World’s Top Honors for Customer Service for the third year in a row.

Topic: Customer Experience

By CCC

January 28, 2021

Copyright Clearance Center’s Tom Ogier Wins 2020 Best in Biz Award for Customer Service Executive of the Year

CCC’s Tom Ogier, Director of Client Engagement and Solutions, has been named a Silver Award winner for Customer Service Executive of the Year in the 2020 Best in Biz Awards.

Topic: Customer Experience

By CCC

December 14, 2020

CCC Harnesses the Power of Data to Enhance Customer Experience

We recently spoke with Gretchen Gasser-Ellis, Vice President, Enterprise Operations, about CCC’s Customer Experience First program, or “CX1” as it’s known here.

Topic: Customer Experience

By CCC

July 9, 2020

CX1 Permeates Our Organization: Interview with Janelle Casella

Building lasting customer relationships takes more than award-winning products and services. Understanding and addressing customer needs – especially when the business environment is challenging, changing and unpredictable – is fundamental.

Topic: Customer Experience

By Dave Davis