Tag: Customer Service

June 6, 2024

CCC Wins 2024 Customer Service Department of the Year Award

CCC was named a Bronze Stevie Award winner for Customer Service Department of the Year in the 22nd annual American Business Awards.

Topic: Company News Customer Experience

By CCC

November 21, 2023

Improving Customer Experience with AI

The CX1 program has been an incredible vehicle to ensure the “voice of the customer” stays at the forefront of everything we do here at CCC; from the way we look critically at how we operate to how we deliver our products and services.

Topic: Artificial Intelligence (AI) Company News Customer Experience

By Thomas Ogier

October 4, 2023

CCC Celebrates Customer Service Week

For Customer Service Week 2023, Tom Ogier highlights the team’s best qualities and the importance of Customer Service and Experience at CCC.

Topic: Customer Experience

By Thomas Ogier

March 15, 2023

The Future of Customer Service – AI or Humans?

While there are many benefits to embracing the advancements in AI, some may argue that the technology is not ready to supplant the value of the human touch—at least not in every case.

Topic: Artificial Intelligence (AI) Customer Experience

By Thomas Ogier

January 24, 2023

CCC’s Award-Winning Customer Service Team Propels CX Program

CCC was recently named a gold winner in the Customer Service Department of the Year category in the Best in Biz Awards 2022 International.

Topic: Customer Experience

By Thomas Ogier

June 18, 2020

RightsLink for Scientific Communications Puts Customer Experience First

Publishers must build a sustainable and intuitive infrastructure to support a variety of publishing models ahead of a shift to full Open Access.

Topic: Open Access (OA) Scholarly Communications

By Jamie Carmichael