We recently spoke with Nicole McKenna, Senior Director of Product Management, about CCC’s CX1 program and how it’s helped her team hone its view into customer workflows and exact real change—on short notice—to enhance our customer experience.
CCC was recognized by World’s Top Honors for Customer Service for the third year in a row.
Over the last two decades of digital disruption and global economic meltdowns, the most important things to make for a good sales year [for the book business] were consumers with disposable income and a reasonable level of confidence in the economy.
The main lesson we learned in building the author graph is that the more FAIR and higher quality your data is at the source, the more value you can derive from it as part of a knowledge system.
This marks the first pure Open Access Publisher to implement CCC’s Market-Leading SaaS Platform for Institutional Agreement Management.