Creating a Robust Information Hub for R&D Employees

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Mobile’s Role in Information Management and Research Content 

Syngenta, a leading agriculture company that aims to improve global food security, has 5,000 R&D employees spread across the world. As most working in information management corporate library services know, these R&D employees need access to published information, whenever, wherever. But with more content than ever being published, coupled with evolving authentication methods and new licensing models, it’s becoming harder to efficiently access vital information.

To meet these evolving needs of researchers, Syngenta’s information and knowledge management team wanted to create a streamlined process to obtain access to content. That content — like company subscriptions, scientific journals, and more — was both dispersed and diverse.  There was no unified or consistent place or method for obtaining content, so individual users and groups were taking it upon themselves to acquire content in different ways.

“We have members of R&D spread far and wide, and when we say field sites, some of the sites really are field sites,” Syngenta’s Information and Knowledge Management Lead Rachel Benzies said. “In addition to those at our main R&D sites, these are people who need to be able to access the information we provide.”

To learn how Syngenta created an information hub that makes copyright compliance easy and includes monitoring content usage, check out the full case study: How Syngenta Creates a Robust Information Rub for R&D Employees with RightFind Enterprise

Wondering how you can ease access to valuable information resources for R&D employees? Here are a few ideas to get started:

  1. Create a training program, so all information users know where they are supposed to be going for information and content resources. The sooner you get everyone on one page for content access and sharing, the better. Learn how the information team at UCB did that here.
  2. Bring together a cross-functional global team to create a master set of global assetsAt Honeywell, teammates from around the world participated on equal ground with U.S. teammates who had previously owned the process. The result? The modular assets they created were “the most comprehensive, effective, and ready-to-use we ever had.”
  3. Consider a tool that allows employees to search across databases. This one of the main features outlined in 5 Things Modern Researchers Want in a Search Tool.

Interested in RightFind Enterprise – the fastest way to find, share, and manage content? Learn more or schedule a demo. 

Keri Mattaliano

Author: Keri Mattaliano

Keri Mattaliano is a Director of Corporate Solutions for the RightFind Suite in CCC’s Corporate Business Unit. Keri develops go-to-market strategies, conducts market research and competitive analysis, creates customer personas, and develops product positioning and sales training and tools to drive demand for our products. Keri started with CCC in 2011 and has had roles in customer service, account management and client engagement, including managing the client services team in Cologne, Germany in 2014 & 2015. According to the Master’s degree from Rutgers University that her dad framed, she is a librarian, however, she has never worked in a library.

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