CCC Recognized by World’s Top Honors for Customer Service for Third Year in a Row
March 2, 2021 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation, won a Silver Stevie® Award for Customer Service Department of the Year in the 15th annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. Winners will be recognized during a virtual awards ceremony on April 14. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements.
“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Maggie Gallagher, Stevie Awards President. “The judges have recognized and rewarded this, and we join them in applauding this year’s winners for their continued success. We look forward to recognizing them on April 14.”
“Our customer needs are continuously evolving, particularly during the past year,” said Tracey Armstrong, President and CEO, CCC. “I’m proud of the excellent service our team has been able to offer, all while adapting to new ways of working and collaborating. We have been, and continue to be, 100% committed to providing outstanding service to deliver the best customer experience.”
Here’s what the judges had to say about CCC:
“You have shown a culture of sustained excellence and the importance of investing in people to get the best customer experience.”
“[your strategic customer experience] program is a great idea. Good customer testimonials.”
“Great company…well-focused on customer base.”