Case Study

Raising the Strategic Profile of Library Services for a Leading Pharmaceutical Organization

CCC’s Managed Knowledge Services helped one global pharmaceutical research & development organization advance its Information management and expertise

In order to do her job effectively and focus on other more strategic priorities, the head of the Strategy and Operations team at a global pharmaceutical company required a qualified information management professional who truly understood researchers’ needs to support the information budget, deliver dedicated end-user support for its RightFind® content workflow solutions, provide expertise in collection development, and promote library resources and services company-wide.

She turned to CCC’s Managed Knowledge Services to provide a strategic information management professional with the right expertise to match the Library Services team’s unique needs and culture and to serve as an extension of their team without increasing employee headcount.

CCC worked with the team to hire a Library Portfolio Support Manager with 15 years of experience as a document delivery technician, literature searcher, corporate reference librarian, teaching librarian, and associate director of scientific information resources. The candidate’s vast information management expertise positioned her well to come into the role ready to hit the ground running.

Library Services and Library Management are not considered core capabilities within the organization, nor my personal expertise. So being able to identify what a good profile and candidate would look like was challenging. CCC had already proven to be a great strategic resource in providing insights, expertise, and suggestions for improvement. I felt confident they were able to understand my needs and provide strong recommendations on a workable and affordable solution”

—Operations, Portfolio and Strategy Director

Result – Increased Productivity

RightFind solutions became more powerful tools because of increased awareness, user training, and more accurate and up-to-date information. Previous metadata and budget gaps were eliminated, and interrupted access and down time were greatly reduced.

Result – Improved Communication

The Library Portfolio Support Manager role became a conduit for great communication, relationship building and effective project and account management. Silos were eliminated, and information was passed back and forth more smoothly with an intermediary supporting internal employees and external vendors.

Result – Maximized Content Investment

Overall, better communication and solid working relationships led to faster problem solving which created efficiencies. Managing content more effectively and enabling the organization to make data-driven content decisions helped to demonstrate the return on content investments.

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