Case Study

Managing Information Resources at Nestlé Purina, U.S.’s Largest Pet Food Manufacturer

With a company mantra like “innovation is our pledge,” it’s critical that Nestlé Purina utilize tools that support collaboration and knowledge sharing. RightFind has filled that need, making it easy to store, organize, and collaborate on content within teams and across the enterprise.

Ask pet owners in the United States if they care about the ingredients that go into their pets’ food, and you’re likely to get a resounding “yes.” This is an emerging trend very few have more insight into than Nestlé Purina, the country’s largest pet food manufacturer.

“The amount of science, research, and safety checks that go on is extensive,” said Justin Smith. “Nestlé Purina has always valued these things and will continue to.”

Justin and his colleague Allison Repking are a part of Purina’s library and information services department, so they’re remarkably tuned in to the various types of research that happens cross-departmentally to maintain safety, scientific excellence, and market dominance.

Among the key departments utilizing RightFind today are R&D, regulatory, technical applications, and the Purina Institute, a team responsible for disseminating scholarly information and making it easy-to-digest for the public. 

Before [users] were approaching us for articles and not telling us its use. Now, they are reaching out saying ‘I want to use this [article] for this purpose, what do you think’ which is encouraging. And the immediate, ‘I have a question, here’s an answer,’ [in RightFind] is great.

—Justin Smith, Nestlé Purina

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