Case Study

CCC Helps ATPCO Build an Enterprise Content Services Platform Vision

ATPCO took on the challenge of modernizing their standards in order to drive greater agility and usability and to preserve the knowledge of ATPCO's standards experts.

In order to develop their digital transformation plan, ATPCO needed to assess the four dimensions of people, process, content and technology. They looked to CCC as a collaborative partner who could offer expertise in developing the plan, as well as provide industry-leading practices for standards development.

CCC conducted its proven Vision Mapping two-day workshop with a cross-functional ATPCO team. This allowed ATPCO to develop its high-level program requirements, identify areas ready for process automation and streamlining, and generate a long-term vision to leverage the appropriate enabling technologies.

By collaborating with CCC, ATPCO has made it easier to communicate to all stakeholders-airlines, travel agencies, internal management and standards teams-what the organization is planning to do and how it will achieve those milestones. ATPCO now has clear picture of how to structure its planned content services platform and how to leverage authoring tools.

CCC provided a solution-agnostic look at our assets, and we liked how their approach allowed us to segment and evaluate our existing assets. They also gave us an armory of tools we can source from any provider, depending on our priorities and budget. CCC is unique because they worked with us to create a strategic framework, helping us engage our management team on the value of investing in a standard process over time.

—David Smith, AStd, Head of Industry Standards, ATPCO

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