Information Management Archives

Recent posts : Information Management

The Concept and Importance of Knowledge Supply Chains

The information revolution has had a tremendous impact on every aspect of our life and it has already earned its own place in human history.

21 August 2019

By Haralambos Marmanis

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Taking Customer Service a Step Further at CCC

Topic: Customer Experience Information Management

We’re proud to announce: CCC was named a “Contact Center of the Year” in the 13th annual Stevie Awards for Sales & Customer Service.

3 May 2019

By Thomas Ogier

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Information Challenges Facing Life Science Startups

Topic: Information Management Pharma & Healthcare

What happens when small organizations don’t have oversight of information resources? Heather Demaris, a knowledge and information management consultant, explores this topic.

1 May 2019

By Heather Desmarais

What’s Important to Information Professionals? Inside the Results of the 28th Annual Business Information Survey

Topic: Artificial Intelligence (AI) Copyright Licensing & Permissions Information Management

The business information survey is the world’s longest-running survey of information professionals. Here’s a look at the results.

3 April 2019

By Janelle Casella

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Leveraging Usage Data is the Key for Information Managers

Topic: Information Management

In the final installment of our three-part series around COUNTER updates, we will discuss the importance of usage data (including COUNTER) for information managers.

11 March 2019

By Casey Pickering

patients discuss with their hospital managers

Working Smarter to get Article Reprints and ePrints

Topic: Information Management

When multiple employees in the same organization need the same published materials at the same time, coordinated article reprint orders are a great solution.

28 February 2019

By Tracy Forrester

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Does Semantic Search Remove the Need for Manual Indexing?

Topic: Information Management Search & Discovery

Semantic search capabilities have the power to help solve many intractable problems – but does it remove the need for manual indexing?

26 February 2019

By Mike Iarrobino

Using Data Analytics to Drive Strategy for Corporate Customers

Understanding the Main Differences Between COUNTER 4 and COUNTER 5

Topic: Information Management

In January 2019, COUNTER (Counting Online Usage of Networked Electronic Resources) updated its code of practice from Release 4 (C4) to Release 5 (C5).

11 February 2019

By Casey Pickering

To Silo or not to Silo Your Data?

Topic: Information Management Search & Discovery

Without a single enterprise-wide search function, it can take a long time for the people in your organization to find the right data. Here’s our approach.

5 February 2019

By Jill Shuman

Information Overload? Not Necessarily the Case for Emerging Life Science Companies

Topic: Information Management Pharma & Healthcare

Are researchers in emerging life science companies suffering from ‘information underload’? CCC’s Jill Shuman reached out to scientific researchers to find out the answer.

29 January 2019

By Jill Shuman

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