Analytics are crucial for understanding how content is being used within an organization, but it’s not always clear what data to look for or how that data can be used to guide decision making.
In the video below, we explore the key analytics you should look for in a document delivery provider to help you make data-driven decisions for your content strategy and how to use these analytics to make the right budgetary decisions for your company.
1. Document Delivery Spend
Analytics related to document delivery spend are crucial, and you must be able to quickly see what has been spent historically and year-to-date, as well as a projection of forecasted spend. Analytics that can predict where spend will land by the end of the year can help you stay on track with your budget so there won’t be any surprises.
You should be able to see these spend analytics at the organization-wide level, but it’s also helpful to see spend at the division, department, and location level in instances where you might need to justify spend for certain business units or chargeback a certain amount to part of the organization.
2. Content
You’ll also want analytics that show what content is being requested. This will help you understand exactly where your budget is going. The data should show you the top publishers and publications requested through document delivery. This is powerful information to have when planning how you are going to allocate your content investment portfolio for the following year. For example, if you find that certain publications are used more heavily, then you may want to investigate subscribing to that content through the publisher.
3. Sources
In addition to what content is being requested, you should be able to see where the content is sourced from. Is that content coming directly from the publisher through document delivery? Or is it coming from somewhere else, like an open access source or an internal source like an organization wide digital library or division level shared library?
Seeing where content is sourced from can be helpful when trying to track fulfillment trends, for example tracking how much content typically comes from an internal source, like a library, versus how much content is requested through document delivery. Viewing copies by source provides insight into how your document delivery provider is being used over time.
4. Users
Tracking who your top users are is useful for identifying “power users” from different parts of your organization. Analytics on users should provide data on top users based on copies as well as top users based on spend. Knowing who your power users are is helpful when looking for system feedback or identifying certain spend patterns.
Other Valuable Features
The option to view the above analytics in a visual format is a bonus, as visual analytics are often easier to parse than manually sifting through spreadsheets and taking the time to create your own analysis.
Another helpful feature is having the ability to customize how you see the reports by creating your own customizable dashboards and saving the reports that are really interesting to you without having to put in more time and effort.
Accessing Scientific Literature with RightFind
For more information on a document delivery provider that provides all the above analytics and more, check out RightFind from CCC.
Related Reading:
- 3 Key Strategies for Accessing Scientific Literature in Your Organization
- Is it Ever Too Early to Invest in a Literature Management Tool?
- Do I Need a License to Use a Copyrighted Work Even If I’m Only Using It Internally Within My Company?
- 3 Must-Haves for a More Efficient Regulatory Submission Process