CCC Wins International Customer Service Department Award…Again


CCC was named a winner for the second year in a row for Customer Service Department of the Year by Best in Biz Awards 2023 International.

“This prestigious award is a testament to CCC’s company-wide commitment to delivering best-in-class customer experiences across every facet of our business, serving publishers, research-driven organizations, and individual knowledge workers,” said Tracey Armstrong, President and CEO, CCC. “Every member of our team has a customer-first mindset, and this is reflected in how we engage with colleagues, clients, and partners.”

CCC was honored as a Gold Winner in the Customer Service Department of the Year category in the Best in Biz Awards 2022 International. Most recently, CCC was named a Stevie Award Winner for Customer Service Department of the Year in the 2023 American Business Awards.  CCC’s Director of Client Engagement and Solutions Tom Ogier also won Customer Service Executive of the Year in the 2020 Best in Biz Awards.

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A pioneer in voluntary collective licensing, CCC has been dedicated to advancing copyright, accelerating knowledge, and powering innovation since its inception in 1978. Today, CCC supports a thriving knowledge economy as a trusted intermediary, providing licensing solutions that make copyright work, including collective licensing solutions for the use of copyrighted materials with AI systems. CCC also offers a portfolio of innovative and complementary software solutions, as well as high-quality content, data, and information services.