CCC Wins Global Customer Service Department of the Year Award


CCC has been named a Gold winner for Customer Service Department of the Year in the 12th annual Best in Biz Awards International.

Winners were determined based on scoring from an independent panel of judges from various top-tier publications and media outlets representing all continents and 15 countries.

This year’s judging panel included writers, editors and broadcasters from such publications as Computer Hoy (Spain), Data Breach Today (UK), HTMAG (Israel), Huffington Post, Irish Independent (Ireland), InBusiness (Cyprus and Greece), NDR (Germany), Panorama Magazine (United Arab Emirates), Small Business IT (Canada), TechRadar (UK), as well as other outlets from Australia, Brazil, Canada, India, Indonesia, New Zealand, Nigeria, United Kingdom and more.

“Every CCC team member has a customer-first mindset, reflected in how we engage with colleagues, clients, and partners,” said Tracey Armstrong, President and CEO, CCC. “This prestigious global award is a testament to CCC’s company-wide commitment to delivering best-in-class customer experiences across every facet of our business.”

CCC has been honored as a three-time winner of the Customer Service Department of the Year award from Best in Biz International, most recently in 2023. CCC won a Stevie Award Winner for Customer Service Department of the Year in the 2024 American Business Awards.  CCC’s Director of Client Engagement and Solutions, Tom Ogier, was named Customer Service Executive of the Year in the 2020 Best in Biz Awards.

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A pioneer in voluntary collective licensing, CCC has been dedicated to advancing copyright, accelerating knowledge, and powering innovation since its inception in 1978. Today, CCC supports a thriving knowledge economy as a trusted intermediary, providing licensing solutions that make copyright work, including collective licensing solutions for the use of copyrighted materials with AI systems. CCC also offers a portfolio of innovative and complementary software solutions, as well as high-quality content, data, and information services.