For most growing, R&D-intensive organizations, the level of reporting provided by a solution like the CCC RightFind Suite Growth Bundle is more than enough to meet their access, organization, and collaboration needs around scientific literature. The bundle includes content usage analytics that provide insight into their document delivery spend and how RightFind is used across their organization.
But what about companies with more advanced analytics needs? For those clients, CCC provides the option to customize their software bundle by adding RightFind Business Intelligence (RFBI) for a more detailed view of content use across multiple data sources.
Below are types of content acquisition beyond document delivery that may require an upgraded reporting experience—companies that use any of these would benefit from upgrading to RFBI.
1. Publisher subscriptions
If your organization has begun to add publisher subscriptions, or plan to in the near future, then you’ll want a plan to analyze content usage for subscribed content to aid in renewal decisions. For some, that may be a manual analysis using Excel spreadsheets.
This might be an easy route for those with only a couple of subscriptions, but it does take time. Alternatively, you can use a tool like RFBI to automatically pull in and aggregate your publisher COUNTER usage data, standardized reports that show how often content is accessed.
Analyzing data is important to track content usage trends and make sure you’re optimizing your subscription investments. RightFind Business Intelligence offers business value metrics to identify strategic content needs, spot coverage gaps, and support increased visibility of information services.
For example, analytics that show high subscription usage help validate your subscription decisions and are a great way to demonstrate ROI to senior leaders and stakeholders.
RFBI also allows for a year-over-year view of subscription usage, providing detailed insight into how different subscribed publishers are being used over time.
2. Token packages
If your organization has added token packages to your content investment strategy, then a tool like RFBI is a great way to keep track of token consumption. Charts that show token usage history, along with forecasted token usage and a clear view of when tokens will run out, will give you the info you need to plan when another package should be purchased.
Better yet is knowing how many tokens to purchase in your next package. This helps prevent you from running out before your next renewal or purchase so many that your users don’t have a chance to use them before the package expires.
RFBI allows admins to configure all their token packages in one report, seeing a high-level view of the status of each package. Usage updates automatically each month within the report based on order fulfillment through RightFind, cutting down on manual work needed by admins.
3. Database usage
Organizations adding databases to their content investment mix will want to keep an eye on metrics like what content is being accessed through those databases and what parts of the organization are using them most heavily. This can come in handy when you’re looking to identify certain spend patterns or are trying to track research trends.
The database usage analytics in RFBI allows admins to manually add their third-party content usage to the system. If the usage data happens to have user level metrics, like user emails, the reporting will show their division, department, or location within the analytics, as long as they are a RightFind user as well.
Upgraded analytics for when you need them
For many administrators, the analytics included in the RightFind Suite Growth Bundle will be more than sufficient to see document delivery usage and spend by various types of user groups. Usage Analytics in the Growth Bundle includes data like forecasted spend of top publications to identify potential subscription adds, content requests and spend by division, department, location, and even by customizable tracking fields.
While these stats meet the needs of most small-to-medium-size companies, for those growing fast, the need for more advanced analytics might arise as they begin to expand their content investments. When that time comes, RFBI is available and ready to be added into the bundle of RightFind products.
RFBI offers an enterprise-wide granular view of content use in seconds, including use that takes place in RightFind, COUNTER statistics across publisher platforms, external databases, and token consumption. RFBI also supports budget forecasting with analytical and predictive tools to track and measure the overall health of your content collections.
In addition to the RFBI software, companies also have the option of purchasing an extra level of support in the form of a dedicated analyst at CCC to manage their analytics account and provide on-demand reporting and education when needed, as well as an annual review of content investment performance.
Discover more about RightFind Business Intelligence and the RightFind Suite Growth Bundle.