Effective: September 13, 2018
COLLECTION OF PERSONALLY IDENTIFIABLE
You may access and read most material on CCC’s Web sites without giving us any information that identifies you. However, when you engage in certain activities on these Web sites, we may ask you to provide certain information about yourself and/or your organization by filling out and submitting an online form. These activities include accessing educational sessions, whitepapers and other high-value content or seeking and receiving permissions, authorizations or licenses to use the copyrighted works of the copyright rightsholders we represent. It is completely optional for you to fill out the form and/or engage in these activities.
This information enables CCC to provide you with the permission, authorization or license you are seeking. Should you choose not to do so, however, it may not be possible for CCC to provide those services to you.
CCC collects all of this information in order to record and support your licensing and other activities. For example, we may use the information you provide to verify the details of a license issued to you or to keep you informed about our products and services. We may supplement the information you provide with commercially available demographic and address information in order to enhance our ability to serve you.
USE OF PERSONALLY IDENTIFIABLE INFORMATION
Information We May Share:
CCC shares the information that you provide to us in accordance with our obligations to copyright rightsholders to identify uses of their copyrighted materials. These obligations vary from CCC program to program. Details about such obligations under any particular CCC program are available upon request. CCC does NOT, however, share information with copyright rightsholders (i) about credit card details, or (ii) about the use of OTHER copyright rightsholders’ copyrighted materials.
If you have identified yourself or are identified by your employer to CCC as being associated with a CCC-participating organization, you may receive promotional communications from CCC either directly from us or through your participating organization. Further, when you use your organization’s credit card or CCC billing account to transact business with us, the organization will receive information about the materials you have used and reported to CCC. Similarly, in circumstances where multiple individuals associated with the same organization share a single CCC account or a single user name and password, each individual may have access to information provided by the other individuals on the same account.
Please note that we may use outside shipping and printing companies to fulfill orders, and a credit card processing company to bill you for goods and services. These companies are not authorized by CCC to retain, share, store or use the personally identifiable information that they receive from CCC for any other purposes. These companies are authorized to use your personally identifiable information only as necessary to provide these services to us.
Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to CCC.
If CCC is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personally identifiable information.
CCC recognizes and appreciates the importance of the responsible use of your personally identifiable information. Except as disclosed above or in published lists of consenting customers, we do not release or sell lists of our customer names to outside organizations. Further, your personally identifiable information is password-protected to prevent unauthorized access to it. Finally, when you submit personally identifiable information to CCC, you understand and agree that CCC and its subsidiaries, affiliates and trusted vendors may transfer, store and process your customer profile in any country in which we do business, including but not limited to the United States. In the event that we transfer your information in such circumstances, we remain responsible for taking steps intended to ensure that the information continues to receive appropriate protections.
Disclosure in Response to Lawful Requests: In certain situations, CCC may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We reserve the right to disclose your personally identifiable information as required by law, such as to comply with a subpoena, or similar legal process and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process.
Please be advised that CCC is not responsible for the content or privacy practices of any other Web sites to which copyright.com or any other CCC Web site may link.
When you accept our cookies, we use them to track your visit to any CCC Web offering. In addition, we use log files and clear gifs to help manage our Web site and other electronic communications. However, none of this information, other than the automated log-in feature, identifies you personally or is tied to any of your personally identifiable information. You remain anonymous unless you have otherwise provided CCC with personally identifiable information.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent, we may post your testimonial along with your name. You can contact us at firstname.lastname@example.org.
CHANGING OUR RECORDS OF YOUR PERSONALLY IDENTIFIABLE INFORMATION
Upon request CCC will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at email@example.com.
You have the right to request that we correct or delete your personally identifiable information. This may be accomplished either directly on our Web site on those screens that allow you to edit your personally identifiable information; by writing to CCC at: Copyright Clearance Center, Inc., Customer Relations Department, 222 Rosewood Drive, Danvers, Massachusetts 01923, USA; or by e-mailing us at firstname.lastname@example.org. We will respond to your request promptly.
When you contact us, please include your name, address and/or e-mail address, account number (if known) and a detailed explanation of your request.
We will retain your information for as long as your account is active or as needed to provide you with services. If you request to deactivate your account or delete personal information, we will endeavor to fulfill your request, but some personal information may persist in backup copies for a certain period of time and may be retained as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
OPTING IN TO RECEIVE INFORMATION FROM CCC
CCC regularly distributes communications via email and direct mail regarding upcoming webinars and other events, news about our products and services and informative content on related topics. If you wish to receive this type of information in the future, please complete the form found here.
OPTING OUT OF RECEIVING INFORMATION FROM CCC
CCC follows industry standard safe unsubscribe practices. You have the right to opt out of receiving marketing communications and newsletters from CCC by following the “unsubscribe” instructions that come with each message from us. In addition, you may opt out of receiving such communications by writing to us at: Copyright Clearance Center, Inc., Marketing Department, 222 Rosewood Drive, Danvers, Massachusetts 01923, USA; by e-mailing us at email@example.com; or by telephoning us at 978-750-8400 and asking to speak with the Marketing Department .
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. CCC stores this information for the sole purpose of sending this one-time email.
Your friend may contact us at firstname.lastname@example.org to request that we remove this information from our database.
You can log in to our website using sign-in services using your corporate username. These services will authenticate your identity, provide you the option to share certain personal information (such as your name and e-mail address) with us, and to pre-populate our sign-up form.
The security of your personally identifiable information is important to us. The password that protects your personally identifiable information, as well as your credit card information, is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for this purpose. These data are also stored in encrypted form.
CCC adheres to generally accepted industry standards to protect this information, both during transmission and once we receive it. These standards include the use of leading hardware and software applications. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your applicable information, we cannot guarantee its absolute security.
Copyright Clearance Center
222 Rosewood Drive
Danvers, MA 01923 USA
OUR COMMITMENT TO YOUR PRIVACY
In compliance with the Privacy Shield Principles, CCC commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Private Shield policy should first contact CCC at: email@example.com. CCC has further committed to refer unresolved Privacy Shield complaints to our alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://feedback-form.truste.com/watchdog/request for more information or to file a complaint. The third party dispute resolution service are provided at no cost to you. Should the third party dipute resolution be unable to resolve any issues or disputes, you may invoke the option under the Privacy Shield of binding arbitration. For more information, please visit https://www.privacyshield.gov/article?id=G-Arbitration-Procedures
CCC policies and practices are consistent with those required under the General Data Protection Regulation (GDPR, 2016/679) for companies doing business in the European Union. To learn more about the GDPR, please visit our FAQs on the topic or our Data Collection Practices Page. To learn more about the GDPR you can access the official document here.