Meet the Consultants

Consultants | Copyright Clearance Center

The highly skilled consultants from Copyright Clearance Center bring decades of experience in data management and business intelligence to increase operational efficiency and revenue, with expertise including:

  • Developing sound business strategies around content curation and growth at scale
  • Working with leading content management systems to streamline processes and improve discoverability
  • Leveraging metadata to support innovation
  • Positioning the organization for long-term growth through tailored technology solutions

Carl Robinson, Senior Director of Presales and Consulting

Carl Robinson

Senior Director of Presales and Consulting

Carl Robinson is the Senior Director, Presales & Consulting at Copyright Clearance Center (CCC). He is responsible for leading a global team of Principal Consultants working across CCC business units. As part of the leadership team focused on Publisher solutions, he has more than 25 years of experience in the publishing industry. Carl leverages his deep domain knowledge, technological understanding, consultancy skills, and coaching talent to assist organizations as they transition to digital-first companies, technologically, culturally, and in mindset.

Carl joined Ixxus, a subsidiary of CCC, as a Senior Publishing Consultant in 2013, and has been instrumental in shaping and delivering robust publishing and workflow solutions and advising on business and cultural change for major publishing and media companies. Prior to joining Ixxus, Carl spent 20 years working in senior positions at blue chip companies, including Oxford University Press, Macmillan Education, and Pearson Education.

Expertise

  • Business strategy
  • Digital strategy
  • Editorial and production (print & digital)
  • Consulting
  • Coaching & mentoring
  • Change management
  • Business transformation
  • Content strategy
  • Digital-first (XML) publishing workflows
  • Content Management Systems/Learning Content Management Systems

Industries

  • Publishing & Media
  • English Language Teaching (ELT)

Education

University of Oxford, MA Hons. (Oxon) Theology

Licenses & Certifications

The Coaching Academy

Courses/Qualifications

  • Publishing Program Management, Publishing Training Center (PTC)
  • Business Planning for Digital Products, PTC
  • CELTA, International House

Presentations & Publications

Speaker/Moderator:

  • Frankfurt Book Fair, 2019
    • Better Data is Better Publishing
  • Frankfurt Book Fair, 2018
  •  London Book Fair, 2017
    • Raiders of the Lost Content (Quantum, pre-conference event)
    • Knowledge Engineering: The New Business-Value Accelerator in the Digital Transformation Journey
    • Going Digital – How Publishers Embrace Technology to Ensure Survival (as moderator)
  •  Frankfurt Book Fair, 2016
  • European Education Publishers Group (EEPG), 2015
    • Keynote: Agile Organisation | Agile Content
  • Bookseller Conference: Futurebook 2014
    • Digital Trends Panel: What is happening in digital today and predicting trends for tomorrow

Publications:

Ian Synge, Principal Consultant

Ian Synge

Principal Consultant

As Principal Consultant, Ian Synge leverages his 20+ years of experience in knowledge management, taxonomies, and categorization to help customers identify business process requirements and design solution mix involving platform, product, and professional services to deliver digital transformation in how they work with their knowledge and content. Ian is a strong communicator and a highly skilled manager of geographically dispersed and virtual teams, he delivers large projects to enable major international organizations in EMEA, North America, and Asia to maximize the value of their content investments.

Ian joined Ixxus, a CCC subsidiary, in 2015 as Head of Product, and has played a key role designing and deploying world-class content management solutions for a host of clients in the Publishing & Media industries. Prior to Ixxus, Ian was a Taxonomy Specialist with the Institute of Chartered Accountants in England and Wales (ICAEW), where he was responsible for the design and delivery of a knowledge management system providing tailored content to ICAEW’s membership base of over 140,000 users. Earlier, he held a number of senior technical and leadership positions at Inchcape Shipping Services and its software subsidiary, ShipNet AS. Prior to this he worked in the national security space providing taxonomy and information management-driven solutions to organisations including Jane’s Information Group, NATO, and the European Defense Agency.

Expertise

  • Metadata Enrichment
  • Ontologies
  • Taxonomies
  • Workflows
  • Knowledge management
  • Product management
  • Business strategy
  • Strategic marketing
  • Social media
  • Virtual team management

Industries

  • Media
  • Publishing
  • Transportation
  • Defense
  • National security

Education

PhD, International Politics, University of Wales, Aberystwyth

MA Modern History with International Relations, University of St Andrews

Organizations

International Society for Knowledge Organisation (ISKO)

Society for Nautical Research (SNR)

Royal Society for Asian Affairs (RSAA)

Presentations & Publications

Minimum Viable Metadata’, London Book Fair, 2019 (recording)

Minimum Viable Metadata’, BookMachine, 2019

‘Using Your Data to Drive Revenue’, ALPSP Panel, London Book Fair 2018

Metadata Provides the Keys to the Content Kingdom’, Blog post 2017

Interview: 5 Minutes with Ian Synge’, The Hub, London Book Fair 2019

Four Tips for Overcoming Digital Transformation Content Challenges‘, MarTech Advisor, 2019

Stephen Casbeer, Principal Consultant

Stephen Casbeer

Principal Consultant

As Principal Consultant, Stephen Casbeer works with customers and prospects as a trusted advisor and partner, helping them integrate business and technology strategies, execute business transformation initiatives, and achieve sustainable competitive advantage. Stephen has extensive experience with content operations, content management and delivery systems, and a wide range of editorial and production technologies. He has 25+ years of experience as a senior technology and business transformation leader helping organizations adapt to market change and maximize the value of their content investments.

Stephen joined Ixxus, a CCC subsidiary as a Principal Business/Publishing Consultant in 2014, and has played a key role translating corporate vision into actionable strategic goals for a number of global leaders in the publishing, learning and development, knowledge management, and research and development markets. Prior to Ixxus, Stephen was Vice President of Consulting at Innodata Inc, where he was responsible for the commercial and technical performance of the business and technology transformation consulting team. Earlier, he served as Managing Consultant at Satyam Computer Services’ Media & Entertainment Practice and held a number of senior technical and leadership positions at both Reed Elsevier and LexisNexis.

Expertise

  • Business strategy
  • Strategic planning
  • Business transformation
  • Change management
  • Agile development
  • Content strategy
  • Digital-first (XML) publishing workflows
  • Content Management Systems/Learning Content Management Systems
  • Knowledge Management systems
  • Editorial and Production technologies

Industries

  • Publishing
  • Learning and Development
  • Education
  • Information Services

Education

MS Management Science, University of Dayton

BS Systems Analysis, Miami University

Presentations & Publications

Speaker/Moderator:

  • Learning Solutions, 2019
    • Learning Content Management Overview
  • DevLearn, 2018
    • Is a Learning Content Management System Right for You?
  • Alfresco Day San Francisco, 2016
    • Content Management for Corporate Learning
  • Alfresco Day NYC, 2015
    • Case Study: Content Management in Education Publishing

Webinars:

  • Four Things that Keep CLOs Up at Night. Why a Learning Content Strategy is Essential; October 2019
  • Liberate Your Learning with the Ixxus Learning Content Management System (LCMS); June 2017
  • Unlock the Power of Corporate Learning; October 2015 (webinar link)

Andrew Robinson, Principal Consultant

Andrew Robinson

Principal Consultant

Andrew Robinson has more than 30 years of experience in the areas of content platforms, processing, and delivery. As Principal Consultant, Andrew works with clients to drive innovation in their content operations and transformation of capability through the optimal use of technology to fit their unique business strategy. Through numerous client engagements, he has cultivated a reputation as a trusted partner and advisor due to his track record of delivering success via teams of engaged and motivated people across multiple cultures, languages, and continents.

Andrew joined Ixxus, a CCC subsidiary, in 2012 as Project Manager, responsible for project delivery, statements of work, business proposals, and client engagement. Prior to Ixxus, Andrew was Regional Manager, Consulting Delivery Group for Europe at ShipNet AS, where he managed a team of project managers and business consultants across Europe and Asia who implemented business critical systems for clients. Earlier, he held the positions of ePublishing Director for BSI Group; Head of eServices for Jane’s; and Information Development Manager for Reed Business Information.

Expertise

  • Content Management Systems/Learning Content Management Systems
  • Content platforms, processing, and delivery
  • Search and discovery systems
  • Machine learning
  • Data analytics
  • Content workflows
  • Publishing technologies
  • Standard development
  • Digital transformation

Industries

  • Publishing
  • Information Services
  • Maritime ERP

Education
BSc, Chemistry with German, Kingston University

Licenses & Certifications

  • Projects in Controlled Environments (Prince2) Certified Practitioner
  • Managing Successful Programmes (MSP) Certified Practitioner

Organizations

  • Book Industry Study Group (BISG)

Jennifer Goodrich, Director, Product Development, Publisher Solutions

Jennifer Goodrich

Director, Product Development, Publisher Solutions

As Director of Product Management, Publisher Solutions at CCC, Jen Goodrich leads the development and evolution of CCC’s transactional licensing services as well as its RightsLink for Scientific Communications solution, an innovative e-commerce platform that automates the payment and collection of article publication charges (APCs) for open access content. An expert on open access and transformative agreements, she has 25+ years of experience in trade, educational, and scholarly publishing, working with publishers, vendors, and consulting companies in all facets of publishing. Jen’s current focus includes helping publishers codify and implement their transformative agreements (such as Read and Publish, Publish and Read and Pure Open Access) with institutions and funders, as the scholarly communications ecosystem migrates from traditional subscription publishing to open access publishing.

Prior to joining CCC in 2007, Jen served as Director of Operations for Baker & Taylor, a leading provider of books, digital content, and technology solutions for libraries.

 Expertise

  • Open access publishing and licensing
  • Transformative agreements
  • Strategic planning
  • Product management
  • Content management & strategy
  • Strategic partnerships

Industries

  • Trade, Educational, and Scholarly Publishing

Education

BA American Culture, Northwestern University

Presentations & Publications

Presentations:

  • Co-Presenter, July 2019 Webinar: ScholarOne and RightsLink Integration Explored
    • How metadata is the key to an automated APC and transformative agreement workflow
  • Panelist, 2018 SSP Conference
    • The Gift That Keeps on Giving

Publications:

 

  • October 15, 2019
    • Co-Authored a “Scientific Publishing Ecosystem Map” along with Outsell, which is referenced and linked to in an Outsell Insight: The Scholarly Communications Ecosystem is Bracing for the Full Impact of the Digital Age

Roy Kaufman, Managing Director, Business Development and Government Relations

Roy Kaufman

Managing Director, Business Development and Government Relations

Roy S. Kaufman is Managing Director of \Business Development and Government Relations for Copyright Clearance Center. He has written and spoken extensively on the subject of copyright, licensing, open access, text and data mining, new media, artists’ rights, and art law. Roy’s current areas of focus include helping publishers implement transformative agreements with institutions and funders, supporting the scholarly communications ecosystem as it migrates from traditional subscription publishing to open access publishing; developing licenses to enable adaptive learning and assessment; and developing market-based solutions in response to changes in legal environments. Roy also advises the US Government on international trade matters through membership in International Trade Advisory Committee (ITAC) 13 – Intellectual Property.

 

Prior to joining CCC, Roy spent nearly 17 years with the global publishing company John Wiley & Sons and served as Legal Director.

Expertise

  • Open access publishing and licensing
  • Copyright
  • Transformative agreements
  • Intellectual Property
  • Open education
  • Assessment
  • Non-patent literature
  • Copyright management
  • Text and data mining
  • Free speech
  • Science publishing
  • New media
  • Art law

Industries

  • Publishing

Education

  • JD, Columbia Law School
  • Brandeis University

Associations, Boards & Committees

  • New York State Bar Association
  • International Trade Advisory Committee (ITAC) 13
  • Author’s Guild
  • STM ETF
  • STM Rapid Reaction Taskforce
  • Editorial Board, UKSG Insights
  • International Associations of STM Publishers
  • Open Access Scholarly Publisher Association (OASPA)
  • AAP-PSP
  • Association of Learned and Professional Society Publishers (ALPSP)

Presentations & Publications

  • Panelist, 2019 Frankfurt Book Fair
    • The EU Digital Single Market Copyright Directive: Licensing in the Digital Age
    • Projekt DEAL and the Anatomy of a Transformative Agreement for Open Access Publishing
  • Panelist, 2018 London Book Fair
    • Global Copyright Legislation: What you need to know
  • Panelist, 2018 STM U.S. Conference
    • The Future of Access, Part 1: The Platform Play and Seamless Content Syndications
  • Speaker, 2018 PSP Annual Conference
    • Rise of the Machines!
  • Speaker, 2017 PSP Annual Conference
    • Community-Driven Revenues: Beyond Traditional Membership
  • Presenter, European Parliament (November 16, 2017)
    • Copyright Reform: Text and Data Mining Discussion and Demonstration

Books

  • Author, Publishing Forms and Contracts, Oxford University Press (September 2008).
  • Author, Drafting Print and Online Publishing Agreements, Aspen Law and Business (April 2002).
  • Editor-in-Chief, Art Law Handbook, Aspen Law and Business (November 2000).

Articles, Blogs & Research Papers

Tom Morris, Senior Director of Engineering

Tom Morris

Senior Director of Engineering

Tom Morris is Senior Director, Engineering, responsible for all Professional Services projects, from initial solution design through go-live and support. A veteran technology leader with more than two decades of IT industry expertise, Tom has been instrumental in guiding successful implementations for some of the world’s most respected content-centric organizations.  

 

In 2005, Tom joined the company as a Technical Architect, designing search and content management solutions for clients in the publishing & media industries. Since then, Tom has served in numerous senior roles including Chief Technology Officer, providing him with a wealth of expertise across the full project lifecycle, including solutions design and development, project launch, and support. Previously he served as a CMS Consultant for Business Monitor International (BMI)a research firm that provides macroeconomic, industry, and financial market analysis to 24 industries and 200 global markets. Earlier in his career, Tom was Technical Architect at both Detica (rebranded as BAE Systems Applied Intelligence) and management consulting firm Rubus Group. 

 Expertise 

  • Content Management Systems/Learning Content Management Systems 
  • Technology strategy 
  • Data management 
  • Solutions architecture 
  • Professional services 
  • Search/discovery 
  • Agile methodologies 

 Industries 

  • Publishing 
  • Media 

Education 

BSc (Hons) Computer Science, Staffordshire University 

Tom O’Leary, Director, Business Analysis

Tom O’Leary

Director, Business Analysis

Tom O’Leary serves as Director of Business Analysis, providing enterprise-wide leadership for CCC’s Business Analysis Function. Tom also serves on the Software Professional Services leadership team. He has extensive experience working with customers to gather, analyze, and validate requirements for transformative business solutions that deliver competitive advantage and drive growth. Tom brings particular expertise in supporting the early realization of business value within complex environments and change programs.

Tom joined Ixxus, a CCC subsidiary, in 2016 as a Senior Business Analyst, before rising to become Head of Business Analysis. Highly creative, and with expert analytical skills, his work has been instrumental in many large-scale implementations for some of the biggest and most respected companies in Publishing and Media. Prior to Ixxus, Tom was Senior Business Analyst at Pitney Bowes Software. Earlier positions included: Head of Product Development at Production Wizard, a SaaS solution for the broadcast and production industries worldwide; and Head of Online for Allans Music, Australia’s largest music products retailer.

Expertise

  • Business analysis
  • Business transformation
  • Business process
  • Content/Knowledge Management
  • Requirements engineering
  • Software Development Lifecycle
  • Agile methodologies
  • Digital strategy
  • Stakeholder engagement
  • eCommerce, SaaS, and Subscription models

Industries

  • Publishing
  • Learning & Education
  • Media & Broadcasting
  • Music

Organizations

  • Member – International Institute of Business Analysis (IIBA)
  • Member – BCS, The Chartered Institute for IT

Licenses & Certifications

BCS, The Chartered Institute for IT

  • BCS Certificate in Commercial Awareness
  • BCS Certificate in Modelling Business Processes
  • BCS Certificate in Requirements Engineering

Presentations & Publications

Guest Lecture, Kings College London – Modelling and Flows (in Digital Publishing) Feb, 2019

Renee Swank, Senior Director, Professional Services

Renee Swank

Senior Director, Professional Services

Renee Swank, Senior Director, has 25 years of experience in publishing, content, and knowledge management. She works with customers to define vision and drive business transformation to support new digital-first and content enrichment processes, as well as new ways to search, discover, and analyze content.

Since joining the company in 2013, Renee has expertly guided the Discovery phase for market-leading organizations in the publishing, education, and pharmaceutical industries. Serving as a trusted advisor, her work has been instrumental in helping these companies transform their business, allowing them to achieve significant efficiencies in their content supply chain, innovate their products in new ways for revenue growth, or optimize their research workflow.  Prior to CCC, Renee spent 12 years at Innodata, a global services and technology solutions company that provides content solutions, data analytics, and related services to publishers, information providers, and enterprises. Before being named Innodata’s Vice President for its Consulting Practice, she served as the firm’s Vice President, Professional Services. Earlier in her career, Renee was Director of Professional Services at both Datachannel and Isogen International.

Expertise

  • Operations
  • Planning
  • Business transformation
  • XML
  • Content/Knowledge Management
  • Content relationship strategies
  • Requirements engineering
  • Digital strategy
  • Integrating editorial, production and search technologies
  • Stakeholder engagement

Industries

  • Publishing
  • Learning & Education
  • Pharmaceutical

Education

BS Psychology, University of North Texas

Presentations & Publications

Panelist, 2018 BookExpo America

  • The Content Liberation Movement

Robin Bramley, Principal Solutions Architect

Robin Bramley

Principal Solutions Architect

Robin Bramley is Principal Solutions Architect, responsible for architectural governance across all projects and proposals. With more than two decades of consultancy experience designing solutions, data and technical architectures for a wide range of clients across multiple industries, Robin established and chairs CCC’s Architecture Review Board and also provides internal architecture training to help develop colleagues’ skillsets. In addition to working with customers to define solution architecturesRobin also closely follows emerging technologies and how they can best be integrated into advanced, bespoke content and knowledge management solutions for CCC clients in publishing, media, and other markets. A proponent of solving business problems with open source technology, he regularly makes open source contributions. 

 

Robin joined the company in 2010 serving as Chief Scientific Officer, responsible for technical strategyPreviouslyhe spent five years as Technical Manager at Opseraa software company specializing in enterprise systems monitoring software for physical, virtual, and cloud-based IT infrastructures. Near the start of his 20 years in the technology consulting industry, Robin worked on projects to surface related data from disparate sources, and leverage Artificial Intelligence with ontologies to identify clusters of content. 

 Expertise 

  • Architectural Leadership (Solution Architecture, Technical Architecture, Data Architecture, Web Services / Messaging / event-driven integration, Enterprise Content Management, Business Intelligence, offshore development) 
  • Technology strategy 
  • Emerging technologies 
  • Open source software 
  • Cloud (IaaS/PaaS/FaaS/SaaS) 
  • Java/Spring/Groovy 
  • Machine learning 

 Industries 

  • Publishing 
  • Media 

Education 

BSc (Hons) Computer Science, University of Nottingham 

Licenses & Certifications 

Big Data Analysis with Scala and Spark by Ecole polytechnique fédérale de Lausanne (EPFL) 

Scott Stickland, Senior Business Analyst

Scott Stickland

Senior Business Analyst

Scott Stickland has worked in and around publishing for 18+ years and has a background in leading business change within digital transformation programs. He has a wealth of Content Management System (CMS) and Digital Asset Management (DAM) expertise, and has experience with the complete software development life cycle (SDLC), working with customers to lead the Discovery/Requirements Engineering phases, right through to User Acceptance Testing and Training in preparation for Go-Live.

Scott joined Ixxus, a CCC subsidiary, in 2015 as a Senior Business Analyst, and has played a key role on numerous implementations for some of the world’s largest content-centric organizations. Prior to Ixxus, Scott was CMS and DAM Product Owner/Business Analyst for Penguin Random House, responsible for defining and representing the requirements of a market-leading, global book publisher in order to deliver a new Product Store and Image Library. Earlier, he served as Design Director and previously as Digital Library Manager at Dorling Kindersley Publishing.

Expertise

  • Business analysis
  • Business transformation
  • Change management
  • Content/Knowledge Management
  • Requirements engineering
  • Agile methodologies
  • Digital strategy
  • Stakeholder engagement

Industries

  • Publishing
  • Learning & Education
  • Media

Education

BA Photography, Nottingham Trent University

Licenses & Certifications

BCS, The Chartered Institute for IT

  • BCS Certificate in Business Analysis Practice
  • Foundation in Business Change
  • Practitioner Certificate in Benefits Management and Business Acceptance
  • Practitioner Certificate in Requirements Engineering

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