CCC will present a virtual Town Hall on Tuesday, 29 September at 10:00 EDT/15:00 BST/16:00 CEST, bringing together a panel of Industry Leaders to examine the impact of the pandemic on K-12 education content and licensing models and Hybrid/Remote learning.
Building lasting customer relationships takes more than award-winning products and services. Understanding and addressing customer needs – especially when the business environment is challenging, changing and unpredictable – is fundamental.
At CCC, the Customer Experience First program, or CX1 as it’s known internally, was established by CEO Tracey Armstrong over a year ago to strengthen the customer experience.
Copyright Clearance Center’s more than 30-member London-area team is located in historic Ivory House in St. Katharine Docks. The Professional Services team based there focuses on building digital content delivery systems for publishers and on consultancy.