CX1 Permeates Our Organization: Interview with Janelle Casella
Building lasting customer relationships takes more than award-winning products and services. Understanding and addressing customer needs – especially when the business environment is challenging, changing and unpredictable – is fundamental.
Putting Customer Experience First as a Long-Term Commitment
At CCC, the Customer Experience First program, or CX1 as it’s known internally, was established by CEO Tracey Armstrong over a year ago to strengthen the customer experience.
Meet Matt Belsham of CCC’s London Office
Copyright Clearance Center’s more than 30-member London-area team is located in historic Ivory House in St. Katharine Docks. The Professional Services team based there focuses on building digital content delivery systems for publishers and on consultancy.
Using RightFind Enterprise for COVID-19 Research – How and Where to Get Started
Details on the COVID collection in RightFind Enterprise, COVID content in XML format for text mining, and more resources for researchers.
IFRRO Members are Responding to the Challenges Posed by the Coronavirus Pandemic
Many IFRRO members are developing and adapting licences to provide access for students, teachers and others working from home or unable to access resources because of library and business closures during the pandemic.
CCC Launches Education Continuity License
CCC Partners with 40+ Rightsholders to Authorize New Uses of Existing Learning Materials at No Cost as Educators Cope with Remote Teaching During COVID-19 Crisis.
5 Reasons to Supplement your Information Management Services with Outsourcing
Five reasons organizations turn to outsourcing to grow their information management services, and the benefits that can come with this approach.
RightsLink for Scientific Communications October 2019 Release Supports Transformative Agreements
RightsLink Author is now RightsLink for Scientific Communications, and other important changes rolled out in the October 2019 Release.
Turning Information and Insights into Knowledge Through Digital Transformation
Throughout the course of our “Becoming Digital” white paper series, we provide the “why does this matter” foundation for organizations undergoing digital transformation.
Join CCC at Frankfurt Book Fair 2019
Find us at Hall 4.2, Stand E22 at #FBM18 showcasing expertise on the EU Copyright Directive, Transformative Agreements, inclusivity in publishing, and more.