Copyright Clearance Center’s more than 30-member London-area team is located in historic Ivory House in St. Katharine Docks. The Professional Services team based there focuses on building digital content delivery systems for publishers and on consultancy.
Article reprints and ePrints are an essential revenue stream for publishers, but the resources needed to respond to pricing inquiries and manage printing, delivery, and billing for both routine and more complex requests create significant operational burdens.
At CCC, the Customer Experience First program, or CX1 as it’s known internally, was established by CEO Tracey Armstrong over a year ago to strengthen the customer experience.
Many IFRRO members are developing and adapting licences to provide access for students, teachers and others working from home or unable to access resources because of library and business closures during the pandemic.