As part of CCC’s ongoing Q&A series, we talk with Aaron Reid, Sr. Product Manager, to find out how our customers’ input has impacted the launch of—and subsequent updates to—CCC’s new transactional e-commerce platform, Marketplace.
“Core values are the basis for everything – for your culture, your business processes, how you treat your people, how you treat your customers,” says Sabrina Horn. “All of that radiates out through your brand. It is essential.”
We recently spoke with Nicole McKenna, Senior Director of Product Management, about CCC’s CX1 program and how it’s helped her team hone its view into customer workflows and exact real change—on short notice—to enhance our customer experience.
We recently spoke with Gretchen Gasser-Ellis, Vice President, Enterprise Operations, about CCC’s Customer Experience First program, or “CX1” as it’s known here.
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