Customer Experience Archives

March 15, 2023

The Future of Customer Service – AI or Humans?

While there are many benefits to embracing the advancements in AI, some may argue that the technology is not ready to supplant the value of the human touch—at least not in every case.

Topic: Artificial Intelligence (AI)

By Thomas Ogier

January 24, 2023

CCC’s Award-Winning Customer Service Team Propels CX Program

CCC was recently named a gold winner in the Customer Service Department of the Year category in the Best in Biz Awards 2022 International.

By Thomas Ogier

October 5, 2022

CCC Honored as Gold Winner in Customer Service Department of the Year Category From the Best in Biz Awards 2022 International

CCC has been named a Gold winner in the Customer Service Department of the Year category in the Best in Biz Awards 2022 International.

By CCC

October 7, 2021

Customer Input Drives Marketplace Enhancements: Q&A with Aaron Reid

As part of CCC’s ongoing Q&A series, we talk with Aaron Reid, Sr. Product Manager, to find out how our customers’ input has impacted the launch of—and subsequent updates to—CCC’s new transactional e-commerce platform, Marketplace.

Topic: Copyright Licensing & Permissions

By CCC

July 12, 2021

Make It, Don’t Fake It

“Core values are the basis for everything – for your culture, your business processes, how you treat your people, how you treat your customers,” says Sabrina Horn. “All of that radiates out through your brand. It is essential.”

By Christopher Kenneally

May 6, 2021

Customer Experience vs. Customer Success vs. Customer Service

How They’re Different, How They’re Related, and Why Each One Matters to Your Organization.

By Stephanie Fox

March 17, 2021

A Comprehensive CX Program Can Improve Products and Services

We recently spoke with Nicole McKenna, Senior Director of Product Management, about CCC’s CX1 program and how it’s helped her team hone its view into customer workflows and exact real change—on short notice—to enhance our customer experience.

By CCC

March 16, 2021

Copyright Clearance Center Wins Silver Stevie® Award for Customer Service Department of the Year

CCC was recognized by World’s Top Honors for Customer Service for the third year in a row.

By CCC

January 28, 2021

Copyright Clearance Center’s Tom Ogier Wins 2020 Best in Biz Award for Customer Service Executive of the Year

CCC’s Tom Ogier, Director of Client Engagement and Solutions, has been named a Silver Award winner for Customer Service Executive of the Year in the 2020 Best in Biz Awards.

By CCC

December 14, 2020

CCC Harnesses the Power of Data to Enhance Customer Experience

We recently spoke with Gretchen Gasser-Ellis, Vice President, Enterprise Operations, about CCC’s Customer Experience First program, or “CX1” as it’s known here.

By CCC