Press Releases – Copyright Clearance Center https://www.copyright.com Rights Licensing Expert Tue, 23 Mar 2021 12:49:47 +0000 en-US hourly 1 https://www.copyright.com/wp-content/uploads/2016/05/cropped-ccc-favicon-32x32.png Press Releases – Copyright Clearance Center https://www.copyright.com 32 32 Copyright Clearance Center to Host Virtual Town Hall “Solve for Success: The Transformative Power of Data Visualization” https://www.copyright.com/copyright-clearance-center-to-host-virtual-town-hall-solve-for-success-the-transformative-power-of-data-visualization/ Tue, 23 Mar 2021 12:49:47 +0000 http://www.copyright.com/?p=30932 March 23, 2021 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and… Read more

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March 23, 2021 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation, will present a virtual Town Hall on Wednesday, 31 March at 11:00 EDT/16:00 BST, “Solve for Success: The Transformative Power of Data Visualization.”

Data industry experts participating in the virtual Town Hall include:

• Toby Green, Managing Director, Policy Commons, Coherent Digital
• Dr. Alexander Jarasch, Head of Data and Knowledge Management, German Center for Diabetes Research and co-creator of CovidGraph.org
• Maya Natarajan, Program Manager, Knowledge Graphs, Neo4j
• Lauren Tulloch, Vice President & Managing Director, Corporate Solutions, CCC

More than ever before, organizations are putting the power of data to work by making investments in knowledge engineering, identifying new opportunities for data partnerships, and leveraging new tools for visual data analysis.

Knowledge graphs have emerged as a graphical means of expressing the complex, interconnected relationships that result from processing large volumes of data from multiple sources. Knowledge graphs form a single component in a larger trend of linked data and enhanced data visualizations – tools and components deployed with the aim of getting the most out of reported research results.

“The last 12 months have provided more than their share of disruption, and information industry leaders have risen to the occasion by introducing powerful new tools and services,” said Tulloch. “Allocating resources to improve data strategies and infrastructure will serve organizations well now and prepare them for future disruption.”

CCC supports collaboration and dialogue among stakeholders to provide the best possible solutions to our customers’ information management needs. The company encourages engagement across boundaries through an ongoing series of virtual roundtables, webcasts, panel events, podcasts and blog posts.

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Copyright Clearance Center Named to 2021 KMWorld 100 Companies That Matter in Knowledge Management https://www.copyright.com/copyright-clearance-center-named-to-2021-kmworld-100-companies-that-matter-in-knowledge-management/ Tue, 16 Mar 2021 14:07:23 +0000 http://www.copyright.com/?p=30742 March 16, 2021 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and… Read more

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March 16, 2021 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation, has been named to the 2021 KMWorld list of 100 Companies That Matter in Knowledge Management.

In honoring CCC, KMWorld described the company as building solutions that connect content and rights in contextually relevant ways through software and professional services to help people navigate vast amounts of data and discover actionable insights so they can make informed decisions.

“Flexibility, agility, and the ability to pivot are attributes that have become critical to forward-thinking companies—and that is particularly the case now. Successful organizations don’t want to merely survive; they want to dominate their market sectors. But to do that, they need the right tools and products,” said Tom Hogan, Group Publisher, KMWorld. “Amidst the dramatic changes taking place today, innovative organizations are seeking new approaches to improve their processes. The 2021 KMWorld 100 is a list of leading-edge knowledge management companies that are helping their customers to expand access to information, leverage new opportunities, and accelerate growth.”

“Businesses in all industries continue to rely on easy access to copyrighted material supported by powerful content and technology platforms,” said Tracey Armstrong, President and CEO, CCC. “At CCC, we are focused on collaborating with customers to create solutions together. We’re committed to providing innovative content, licensing, software and professional services to help organizations adapt to a changing world.”

In a recent survey by industry analyst firm Outsell, fewer than half of global business workers are aware of their organization’s copyright policy, yet the frequency of sharing work-related content is on the rise. CCC’s Annual Copyright Licenses strengthen and simplify copyright-compliant collaboration and its RightFind suite provides complementary tools to speed discovery of and access to scientific content. Developing effective licensing solutions in partnership with customers is in CCC’s DNA. Its recently published eBook, “Creating Solutions Together: Lessons to Inform the Future of Collective Licensing,” summarizes how innovative copyright solutions help content users and publishers find a path forward.

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Copyright Clearance Center Wins Silver Stevie® Award for Customer Service Department of the Year https://www.copyright.com/copyright-clearance-center-wins-silver-stevie-award-for-customer-service-department-of-the-year/ Tue, 02 Mar 2021 14:30:17 +0000 http://www.copyright.com/?p=30530 March 2, 2021 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and… Read more

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March 2, 2021 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation, won a Silver Stevie® Award for Customer Service Department of the Year in the 15th annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. Winners will be recognized during a virtual awards ceremony on April 14. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 160 professionals worldwide on nine specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements.

“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Maggie Gallagher, Stevie Awards President. “The judges have recognized and rewarded this, and we join them in applauding this year’s winners for their continued success. We look forward to recognizing them on April 14.”

“Our customer needs are continuously evolving, particularly during the past year,” said Tracey Armstrong, President and CEO, CCC. “I’m proud of the excellent service our team has been able to offer, all while adapting to new ways of working and collaborating. We have been, and continue to be, 100% committed to providing outstanding service to deliver the best customer experience.”

Here’s what the judges had to say about CCC:

“You have shown a culture of sustained excellence and the importance of investing in people to get the best customer experience.”

“[your strategic customer experience] program is a great idea. Good customer testimonials.”

“Great company…well-focused on customer base.”

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Copyright Clearance Center Now Automating Open Access Agreement Management Between Publishers and More Than 800 Institutions and Funders in 40+ Countries Through RightsLink® for Scientific Communications https://www.copyright.com/copyright-clearance-center-now-automating-open-access-agreement-management-between-publishers-and-more-than-800-institutions-and-funders-in-40-countries-through-rightslink-for-scientific-commun/ Tue, 23 Feb 2021 13:47:06 +0000 http://www.copyright.com/?p=30400 February 23, 2021 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and… Read more

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February 23, 2021 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation, announces that RightsLink for Scientific Communications (RLSC), its market-leading, comprehensive scholarly communications workflow solution trusted by more than 30 leading publishers representing 2,400 journals, is now being used to simplify the management of Open Access (OA) agreements between publishers and more than 800 institutions and funders in 40+ countries.

Tens of thousands of OA institutional agreement funding requests have been processed using RightsLink since 2019. Institutions, consortia, and funders include: BIBSAM, the Bill and Melinda Gates Foundation, CzechELib, FinELib, FWF, Jisc, Max Planck, MIT, National Institutes of Health (NIH), SURF, and the University of California System/California Digital Library.

RLSC enables publishers, funders and institutions to support a variety of OA agreements, such as Read and Publish and Community Action Publishing, and accelerates the implementation of OA Membership deals. CCC recently announced expanded functionality for RightsLink, including a capability to inform authors of available OA publication funding throughout the manuscript lifecycle, starting with submission. CCC’s Open Access Workflow Services, a comprehensive consulting practice providing strategic OA institutional agreement workflow support, also helps organizations deliver on each agreement’s unique needs.

“RightsLink is now the most widely adopted market solution for scholarly publishing with support for OA institutional agreements, APC payments, and alignment with mandates such as Plan S,” said Emily Sheahan, Vice President and Managing Director, Information and Content Solutions, CCC. “Not only does it help lower operating costs, but when it comes to data security and privacy, publishers and institutions count on RightsLink.”

CCC adheres to the rigorous PCI standard, is certified for the ISO 27001 Information Security Management System (ISMS) standard, which reflects CCC’s ability to manage data confidentiality, integrity and availability, and it also produces a SOC 2 (Type2) report.

CCC is an active partner in the information industry’s evolution of hybrid and pure Open Access publishing models. For years, CCC has brought together key Open Access stakeholders from the author, publisher, institution, funding, and vendor communities through roundtables, panel events, webinars, podcasts, and published pieces. CCC is a member of OASPA (Open Access Scholarly Publishers Association), ALPSP (Association of Learned and Professional Society Publishers), STM (International Association of STM Publishers) and SSP (Society for Scholarly Publishing).

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PLOS Adopts Copyright Clearance Center’s RightsLink® for Scientific Communications to Manage New Community Action Publishing Model https://www.copyright.com/plos-adopts-copyright-clearance-centers-rightslink-for-scientific-communications-to-manage-new-community-action-publishing-model/ Tue, 09 Feb 2021 14:23:19 +0000 http://www.copyright.com/?p=30091 February 9, 2021 – Danvers, Mass. – The Public Library of Science (PLOS) announced today it is using RightsLink® for… Read more

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February 9, 2021 – Danvers, Mass. – The Public Library of Science (PLOS) announced today it is using RightsLink® for Scientific Communications (RLSC) to manage its Community Action Publishing (CAP) model, which aims to eliminate author APCs in order to make its Open Access (OA) journals truly Open to Read and Open to Publish.

PLOS Biology and PLOS Medicine are the first two PLOS journals live on RLSC, the comprehensive scholarly communications workflow solution from Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation.

RLSC is used by PLOS to deliver a flexible, sophisticated workflow that enables authors to easily publish OA, whether or not they are funded under a formal PLOS publishing agreement. PLOS can also leverage the agreement management capabilities of RLSC to support emerging OA models such as the University of California multi-payer model, where the university and author share responsibility for funding APCs.

“We want to ensure all authors have the same freedom in choosing the best venue for their research,” said Sara Rouhi, Director of Strategic Partnerships, PLOS. “PLOS’ Community Action Publishing changes the way we think about selectivity and authorship for a more equitable OA future. Key to this is a friction-free author experience that reduces the lift for authors around managing payments. RLSC has been critical to facilitating this.”

“We’re so pleased PLOS chose RLSC to support its new CAP model by automating the management, collection, and funding of manuscripts,” said Emily Sheahan, Vice President and Managing Director, Information and Content Services, CCC. “In partnering with PLOS on this important initiative, CCC helps provide the business modeling flexibility, scale, and automation required to support the needs of a growing community of stakeholders.”

PLOS recently entered into agreements with the Big Ten Academic Alliance and the Canadian Research Knowledge Network, premier higher education consortiums of top-tier research institutions in North America, for its members to participate in the CAP program.

CCC just announced new functionality for RLSC, including a capability to inform authors of available OA publication funding throughout the manuscript lifecycle, starting with submission. RLSC enables publishers, funders, and institutions to support a variety of OA agreements. It accelerates the implementation of OA deals, including Read and Publish Agreements, Membership Deals, and more. Over 30 publishers rely on CCC’s sophisticated agreement management solution to serve over 800 global academic institutions, consortia, and funders – including Jisc, Max Planck and California Digital Library. CCC’s Open Access Workflow Services, a comprehensive consulting practice providing strategic OA institutional agreement workflow support, helps organizations deliver on each agreement’s unique needs.

CCC is an active partner in the information industry’s evolution of hybrid and pure Open Access publishing models. For years CCC has brought together key Open Access stakeholders from the author, publisher, institution, funding, and vendor communities through roundtables, panel events, webinars, podcasts, and published pieces. CCC is a member of OASPA (Open Access Scholarly Publishers Association), ALPSP (Association of Learned and Professional Society Publishers), STM (International Association of STM Publishers) and SSP (Society for Scholarly Publishing).

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Copyright Clearance Center’s RightsLink® for Scientific Communications Increases Awareness of Available Open Access Publication Funding Upon Manuscript Submission https://www.copyright.com/copyright-clearance-centers-rightslink-for-scientific-communications-increases-awareness-of-available-open-access-publication-funding-upon-manuscript-submission/ Wed, 27 Jan 2021 14:55:48 +0000 http://www.copyright.com/?p=29855 January 27, 2021 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and… Read more

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January 27, 2021 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation, announces new functionality in RightsLink® for Scientific Communications (RLSC), its market-leading, comprehensive scholarly communications workflow solution. RLSC now can inform authors of available Open Access (OA) publication funding throughout the manuscript lifecycle, starting with submission.

Leading submission platforms such as those offered by CCC partners Aries, ScholarOne and eJournal Press, enable authors to preview Article Processing Charges (APCs) that may be due upon manuscript acceptance. Now, leveraging RLSC’s agreement management capabilities, authors can see a list of possible funding sources for paying those fees based on publisher agreements with institutions, consortia or funders.

“Researchers and authors have long struggled with the administrative burden required to identify, secure and manage eligible OA publication funding from various sources,” said Emily Sheahan, Vice President and Managing Director, CCC. “With this new capability, CCC and its submission platform partners make it possible to connect author affiliation to funding eligibility early in the manuscript lifecycle, providing an important missing link between the various workflow stakeholders.”

OA Drives Open Science Achievements

RLSC enables publishers, funders and institutions to support a variety of Open Access agreements. It accelerates the implementation of OA deals, including Read and Publish Agreements, Publish and Read Agreements, Membership Deals, and more. RLSC is now the most widely adopted market solution to support institutional agreements, ease the APC payment process for unfunded authors, facilitate alignment with mandates such as Plan S, and lower operating costs for all parties.

CCC works with publishers, funders and institutions as they seek to further simplify implementation of OA institutional agreements and accelerate deals in effect for 2021. More than 30 publishers rely on CCC’s sophisticated agreement management solution to serve more than 800 global academic institutions, consortia, and funders – including Jisc, Max Planck andCalifornia Digital Library. CCC’s Open Access Workflow Services, a comprehensive consulting practice providing strategic OA institutional agreement workflow support, helps organizations deliver on each agreement’s unique needs.

CCC is an active partner in the information industry’s evolution of hybrid and pure Open Access publishing models. For years CCC has brought together key Open Access stakeholders from the author, publisher, institution, funding, and vendor communities through roundtables, panel events, webinars, podcasts, and published pieces. CCC is a member of OASPA (Open Access Scholarly Publishers Association), ALPSP (Association of Learned and Professional Society Publishers), STM (International Association of STM Publishers) and SSP (Society for Scholarly Publishing).

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CCC Author Graph Wins 2021 BIG Innovation Award https://www.copyright.com/ccc-author-graph-wins-2021-big-innovation-award/ Thu, 21 Jan 2021 15:53:25 +0000 http://www.copyright.com/?p=29762 Danvers, MA —January 21, 2021— Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation,… Read more

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Danvers, MA —January 21, 2021— Copyright Clearance Center, Inc. (CCC), a leader in
advancing copyright, accelerating knowledge, and powering innovation, announced that its CCC Author Graph has been named a winner in the 2021 BIG Innovation Awards presented by the Business Intelligence Group.

Since the pandemic began, CCC has been committed to supporting the global research community’s effort to fight COVID-19. With the world focused on finding treatments and vaccines to fight the disease, science publishers have seen a massive increase in manuscript submissions to their peer reviewed journals, in some cases overwhelming editorial teams. This has resulted in a need to accelerate identification of appropriate peer reviewers for COVID related research. In response, CCC developed the Author Graph, enabling the exploration of a collection of authors and experts in coronavirus-related research and the analysis of the interconnections among them, their publications, and their areas of interest.

The CCC Author Graph is a knowledge graph that illustrates the power of visualization driven by a unique set of data. CCC’s team of data engineering experts extracted metadata from more than 130,000 articles on coronaviruses, SARS, MERS, SARS-CoV-2, and COVID-19 for its dataset representing the work of over 400,000 authors. CCC’s dataset overlaps with about 48,000 articles unique to LitCovid, and more than 74,000 articles unique to CORD-19.

“A surge in pandemic-related research created a corresponding surge in the number of journal articles in need of peer review, putting pressure on the scientific publishing ecosystem,” said Babis Marmanis, Executive Vice President & CTO, CCC. “Our investment in knowledge engineering enabled us to rapidly develop a data-driven solution — a knowledge graph of authors derived from bibliographic citations to address this market need.”

“More than ever, the global society relies on innovation to help humanity and make our lives more productive, healthy and comfortable,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring Copyright Clearance Center as they are one of the organizations leading this charge and helping humanity progress.”

Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

CCC is supporting organizations with their COVID research through its COVID collection in RightFind Enterprise, COVID content in XML format for text mining, and comprehensive semantic search with RightFind Insight.

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IEEE Adopts Copyright Clearance Center’s RightsLink® for Scientific Communications https://www.copyright.com/ieee-adopts-copyright-clearance-centers-rightslink-for-scientific-communications/ Wed, 13 Jan 2021 14:43:34 +0000 http://www.copyright.com/?p=29591 January 13, 2021 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and… Read more

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January 13, 2021 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation, announces IEEE, the world’s largest technical professional organization advancing technology for humanity, has adopted RightsLink® for Scientific Communications (RLSC) to manage institutional agreements and publication fee payments for its 200 journals and magazines.

IEEE has greatly expanded its open access publishing program and launched more than 20 new fully Open Access (OA) titles in fields such as computing, telecommunications, biomedical engineering, nanotechnology, and more, using the RLSC rules engine and data-driven workflows to scale its OA publishing models. In all, IEEE has published over 50,000 open access articles via its multiple Open Access options for authors, which include the multidisciplinary IEEE Access, top-cited hybrid journals and fully Open Access topical journals.

“IEEE’s Open Access program continues to grow and evolve,” said Karen Hawkins, IEEE Chief Marketing Officer. “IEEE continues to support open science and provide more options and choices to support the work and needs of all authors, researchers and institutions. Now with the introduction of an Open Access administration system from CCC, our institutional customers can easily track, manage, and report on the growth of their own open science initiatives.”

RLSC helps publishers, funders and institutions support a variety of agreements to accelerate open access as a means of achieving open science, including Read and Publish, Publish and Read, Membership Deals, and more. The groundbreaking launch of the RLSC Touch-Free Workflow is now the most widely adopted market solution to remove authors from the payment process, facilitate alignment with mandates such as Plan S, and lower operating costs for all parties. RLSC powers more than 40 institutional Open Access agreements for IEEE, and hundreds more across its publisher community so that participating publishers may collectively provide a consistent, streamlined experience for funders and institutions.

CCC works with publishers, funders and institutions as they seek to further simplify implementation of Open Access Institutional Agreements and accelerate deals in effect for 2021. Over 35 publishers now rely on CCC’s sophisticated agreement management solution to serve more than 600 global academic institutions, consortia, and funders – all of whom interact with one another using CCC’s platform. CCC’s Open Access Workflow Service, a comprehensive consulting practice providing strategic OA and Institutional Agreement workflow support, helps organizations deliver on each agreement’s unique needs.

“As market conditions change, we continue to evolve and advance our publishing solutions. We remain committed to working closely with funders, institutions, researchers and publishers such as IEEE to provide the needed infrastructure for achieving sustainable Open Access publishing models,” said Jamie Carmichael, Senior Director, Information and Content Solutions, CCC.

As a trusted intermediary and recognized market leader CCC encourages engagement across boundaries through an ongoing series of roundtables, panel events, webinars, podcasts and blogs. CCC is a member of the Open Access Scholarly Publishers Association (OASPA), the Association of Learned and Professional Society Publishers (ALPSP), and the Society of Scholarly Publishing (SSP).

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Copyright Clearance Center’s Tom Ogier Wins 2020 Best in Biz Award for Customer Service Executive of the Year https://www.copyright.com/copyright-clearance-centers-tom-ogier-wins-2020-best-in-biz-award-for-customer-service-executive-of-the-year/ Tue, 05 Jan 2021 15:07:00 +0000 http://www.copyright.com/?p=29447 DANVERS, Mass. – January 5, 2021 – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and… Read more

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DANVERS, Mass. – January 5, 2021 – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation, announces that Tom Ogier, Director of Client Engagement and Solutions, has been named a Silver Award winner for Customer Service Executive of the Year in the 2020 Best in Biz Awards.

Ogier began directing the Customer Service team at CCC 11 years ago. Since then, his group has expanded into six new countries. In addition, Ogier helped launch alternative customer support channels such as live chat and the CCC KnowledgeBase and co-led the development of a sophisticated analytics suite to enable data-driven decisions to improve capacity and address customer needs. Ogier also skillfully managed his team’s transition to work-from-home to ensure continuity of service during the pandemic. By thoughtfully investing in innovative technology and scalable solutions, he’s streamlined processes to improve and simplify the CCC customer experience.

“At CCC, putting the customer experience first is a long-held corporate value and a long-term commitment essential for customer satisfaction,” said Tracey Armstrong, President and CEO, CCC. “Tom’s unwavering focus on our customers is what makes him a great leader, and it’s why he’s played such an important role in our ‘Customer Experience First’ (CX1) initiative. We’re so pleased his work and dedication are again being recognized by the industry.”

“2020 marked the 10th annual Best in Biz Awards and – with a continuing global pandemic – was also a year like no other in the program’s history,” said Julia Zamorska, Founder and CEO of Best in Biz Awards. “Once again, this year’s winners are an inspiration, showcasing agility, resilience, innovation, growth and the drive to help others no matter what.”

Best in Biz Awards winners are determined based on scoring from independent judging panels assembled from some of the most respected newspapers, TV and radio outlets, and business, consumer, technology and trade publications in North America. Combining top editors’ and reporters’ unparalleled expertise and experience with the objectivity inherent in the journalistic ethos and further enhanced by the breadth and variety of outlets represented on the panel, Best in Biz Awards is uniquely able to determine the best of the best from among hundreds of entries. The 2020 judging panel included, among others, writers from Barron’s, USA Today, Consumer Affairs, Healthcare Innovation News and Wired.

Earlier this year, CCC won a Bronze award for Customer Service Department of the Year in the Stevie Awards for Sales & Customer Service. CCC was also recognized as a Silver winner in the Customer Service Department of the Year category in the 2019 Best in Biz Awards.

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Working Remotely During COVID-19 Pandemic Increases Information Sharing and Re-Use https://www.copyright.com/working-remotely-during-covid-19-pandemic-increases-information-sharing-and-re-use/ Tue, 15 Dec 2020 13:53:57 +0000 http://www.copyright.com/?p=29276 December 15, 2020 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and… Read more

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December 15, 2020 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation, announces the results of a new “Information Seeking and Consumption Study” by Outsell, Inc., the voice of the data, information and analytics economy.

Outsell regularly conducts quantitative studies on behalf of CCC which provide cumulative insights about how copyrighted content is used and shared in the workplace. According to results from the 2020 study, 34% of respondents working remotely reported an increase in the frequency of sharing content during the pandemic. Of those, 63% in executive roles said they are sharing more often now, compared to 27% of middle managers and 22% of individual contributors. Nearly half of study respondents (47%) are either unaware of copyright policy or unsure of its details.

“Organizations around the world have made huge strides during this time to enable remote teams to collaborate more easily,” said Tracey Armstrong, President and CEO, CCC. “This study reaffirms the importance of a clear copyright policy and licensing to support a streamlined content workflow.”

“Outsell’s ongoing analysis of the market indicates this isn’t a problem that’s going away,” said Ned May, VP Analytic Operations, Outsell. “The pandemic triggered permanent changes to where and how knowledge workers engage with their work and organizations need to start solving for these new challenges now.”

CCC provides a wide range of resources to help organizations support the needs of information users at all levels of the company. The Annual Copyright License (ACL) is a trusted solution that complements publisher agreements and subscriptions by providing a consistent set of reuse rights across a broad repertory of titles which helps simplify copyright compliance and drives innovation. To support unique licensing needs around the globe, CCC offers the Multinational Copyright License, the VG WORT Digital Copyright License, and the CLA & CCC Joint Multinational Copyright License.

Methodology
Outsell designed the questionnaire with input and final approval from CCC. The final survey instrument required respondents to spend no more than 15 minutes to complete and contained no more than 20 screens of questions. Topics in the questionnaire covered the following areas: demographics; information-seeking behaviors; content access and consumption; copyright awareness; sharing habits and behaviors; and changes in behavior due to pandemic conditions. The study surveyed knowledge workers at companies with global headquarters in the following countries: United States, Japan, Germany, France, South Korea, United Kingdom, Denmark, Switzerland, The Netherlands, and India. The study focused on the following verticals: Chemicals and Plastics, Computers and Electronic Components, Consulting and Professional Services, Electric and Gas Utilities, Finance / Insurance, Law Firms, Leisure and Travel, Life Sciences (including Pharmaceuticals, Biotechnology, Medical Devices, and Scientific Equipment), Oil and Gas Extraction (Exploration, Drilling, Production, and Refining), Transportation and Automotive, Wholesale / Retail.

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