Building lasting customer relationships takes more than award-winning products and services. Understanding and addressing customer needs – especially when the business environment is challenging, changing and unpredictable – is fundamental.
At CCC, the Customer Experience First program, or CX1 as it’s known internally, was established by CEO Tracey Armstrong over a year ago to strengthen the customer experience.
Copyright Clearance Center’s more than 30-member London-area team is located in historic Ivory House in St. Katharine Docks. The Professional Services team based there focuses on building digital content delivery systems for publishers and on consultancy.
Five reasons organizations turn to outsourcing to grow their information management services, and the benefits that can come with this approach.