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World Class Customer Experience
“RightFind customer service is the best in the business for any platform that I’ve ever used both personally and professionally.”
“The materials on the website are invaluable – [both] the educational material about copyright and the material about the products and services.”
As hard as we work to provide best-in-class products and services, we work even harder to back them up with world-class customer experience. We know high-quality support is key to a comprehensive solution.
Customer experience goes beyond support at CCC – it’s a company-wide commitment. Every employee has a service mindset and takes that approach with colleagues and clients.
We provide an experience that’s fast and efficient whenever our customers need it — via phone, chat or email. Our representatives are highly trained and have many years of experience. Each customer interaction is unique; we take as much time as necessary to help each customer. It’s not just about answering questions, it’s about the overall experience.
As a result, we’ve heard from many customers and industry experts that our service stands out. We are especially proud to have won a Stevie® Award in 2019 and 2020 for Sales & Customer Service. We were also named Organization of the Year in the 2019 Excellence in Customer Service Awards presented by Business Intelligence Group.
“CCC is very good at assisting their customers. The support team is proactive and the responses from support teams are fast. Thank you for everything you do!”
“Jeanne Brewster was an absolute pleasure to work with. She was so helpful and pleasant, and promptly sent the invoice I requested. I couldn’t have had a better experience!”
“I received excellent service. Having an experienced, professional staff member available, to help me out, was greatly appreciated.”
“Erika was terrific in assisting me (on behalf of my client)—she was extremely helpful, courteous and professional.”
“It is great working with the team, so knowledgeable and helpful and very fast action for any enquiry – always a pleasure working with this team and thank you for your hard work.”
“Christine was awesome and helpful. I don’t normally fill out these surveys but she went above and beyond to help!”
“I had an urgent case on Friday afternoon (worst time of the week to have urgent matters!!) and the customer service was just amazing to guide me to the correct contact. Also, the person was very patient. Thank you!!”
“I had contact with two individuals — one largely on line — and they could not have been more gracious or helpful. They were knowledgeable, helpful in leading me through the process I needed to pursue.”
222 Rosewood Drive
Danvers, MA 01923
+1 978 750 8400
A subsidiary of CCC
Johan Cruijff Boulevard 65
1101 DL Amsterdam
RightsDirect Japan K.K.
A subsidiary of CCC
3-3-6, Nihonbashi Honcho
Wakamatsue Building 7F
St Katharine Docks
London E1W 1AT
14A Sigismund Toduta Street
Glorieta Fernando Quiñones s/n
Edificio Centris 1
Planta -2 Local AEM