Press Releases – Copyright Clearance Center http://www.copyright.com Rights Licensing Expert Tue, 24 Mar 2020 13:05:30 +0000 en-US hourly 1 http://www.copyright.com/wp-content/uploads/2016/05/cropped-ccc-favicon-32x32.png Press Releases – Copyright Clearance Center http://www.copyright.com 32 32 Copyright Clearance Center Launches Education Continuity License http://www.copyright.com/copyright-clearance-center-launches-education-continuity-license/ Tue, 24 Mar 2020 13:05:30 +0000 http://www.copyright.com/?p=24486 March 24, 2020 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and… Read more

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March 24, 2020 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation, announces its Education Continuity License to enable creative approaches to remote teaching and distance learning made necessary by the pandemic.

Over the past several days, educators across the U.S. have contacted CCC with questions about using copyrighted content and materials in innovative new ways to support distance learning. In response, CCC is coordinating with its community of rightsholders to authorize the use of their materials at no cost by educators as required by the pandemic during this time of emergency. CCC is not delivering educational materials or content to educators; it offers this new license to authorize U.S. school districts, educators, parents and others to make immediate additional uses of materials that they have previously lawfully acquired.

The authorization will run through mid-summer 2020, at which time CCC will work with rightsholders to assess whether an extension may be necessary. CCC will not collect fees from any party and will administer this service for no cost. CCC has posted a form on its website so that educators can look up participating publishers and record their use of lawfully acquired copyrighted materials. In just a few days, more than 40 publishers have agreed to grant these rights at no cost through this license.

As schools and educators quickly shift from in-classroom to in-home teaching, CCC is also providing regularly updated learn-at-home resources links on its homepage from a variety of educational publishers and content providers to help and support teachers and children.

“I’m incredibly impressed by the innovation and creativity demonstrated by teachers, educators, and publishers during this time of crisis,” said Tracey Armstrong, President and CEO, CCC. “This license provides an added measure of support requested by talented education professionals, and we are happy to contribute in this crisis by bringing these creative licenses, offered by a growing number of publishers, to educators who need them most.”

CCC’s Statement on Business Continuity During the COVID-19 Crisis

CCC operates globally and has a well-established, detailed Business Continuity Plan as part of its rigorous SOC2 (Type 2) and ISO 27001 compliance programs. CCC is taking COVID-19 seriously and recognizes that it has and will continue to cause substantial business disruption.

CCC operations continue uninterrupted. Its products and services are fully available and global customer support teams continue to provide outstanding service.

CCC puts the health and safety of its customers, staff and families, above all else. It has taken prophylactic steps to mitigate risk of infection and to provision for continuous, uninterrupted service. It placed restrictions on all business travel and has enabled employees to work from home. CCC employees are prepared to work from home for an extended period without compromising established security protocols or impacting productivity.

CCC’s leadership receives a daily briefing, aggregating essential developments from numerous organizations including the World Health Organization (WHO), CDC, local governments, and relevant health authorities. It continues to follow expert guidance and implement recommendations as appropriate.

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Copyright Clearance Center Wins Bronze Stevie® Award for Customer Service Department of the Year http://www.copyright.com/copyright-clearance-center-wins-bronze-stevie-award-for-customer-service-department-of-the-year/ Tue, 17 Mar 2020 15:01:34 +0000 http://www.copyright.com/?p=24143 March 17, 2020 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and… Read more

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March 17, 2020 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation, won a Bronze Stevie® Award for Customer Service Department of the Year in the 14th annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

The awards were presented to honorees during a gala banquet on Friday, 28 February at Caesars Palace in Las Vegas, NV. More than 600 executives from the U.S. and several other nations attended. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees.

“Stevie Award winners from around the world should be very proud of their achievements. The judges were impressed with the vast range of nominations submitted for 2020 and have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards Executive Chairman, Michael Gallagher.

“As hard as we work to provide outstanding products and services,” said Tracey Armstrong, President and CEO, CCC, “we work even harder to back them up with a world-class customer experience. We know high-quality support is key to a comprehensive solution.”

Here’s what the judges had to say about CCC:

“Empowering agents is something senior management is sometimes hesitant to do. Great to see that is a focus for you.”

“I absolutely loved their commitment to ensuring each of their customers has a unique experience vs. utilizing bots and scripts – this is vastly important.”

“Quantity and quality of work is outstanding. Well done on investing in your customer service department.”

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Copyright Clearance Center Hosts “Ask the Experts” Luncheon with MassBio on Accessing, Sharing, and Managing Scientific Literature http://www.copyright.com/copyright-clearance-center-hosts-ask-the-experts-luncheon-with-massbio-on-accessing-sharing-and-managing-scientific-literature/ Tue, 10 Mar 2020 13:53:03 +0000 http://www.copyright.com/?p=23968 March 10, 2020 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and… Read more

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March 10, 2020 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation, hosted an “Ask the Experts” program with MassBio, a not-for-profit organization that represents and provides services and support for the world’s leading life sciences supercluster.

The interactive Q&A session addressed how life science organizations find, access, share and manage scientific literature in a copyright-compliant manner.

Key points of discussion included:

• Every time an employee shares a document either by storing it in a collaboration tool, e-mailing it, or photocopying it, a new copy of the work is created. Sharing additional copies either internally with colleagues or externally with healthcare providers or in a regulatory submission generally requires additional permission.

• Many researchers who have moved from academia to start-up companies do not realize that continuing to use their university credentials is not appropriate when doing research in a corporate setting.

• Attributing a source in a paper or presentation does not necessarily eliminate the need to obtain the copyright holder’s consent for use beyond the traditional limits associated with fair use. To lawfully use more than brief quotations from copyrighted materials, one must secure permission (or hold some other kind of license) from the respective copyright holders or their agents.

• To simplify copyright-compliant access to scientific literature in the workplace, organizations are turning to software solutions that mitigate risk by facilitating subscription access and individual article purchase (also known as document delivery) through an integrated content workflow.

CCC’s RightFind® content workflow solution provides fast, easy access to a full range of published content – anytime, anywhere – providing a more efficient research process and competitive advantage. Last year, the company introduced a custom version of RightFind for emerging life science companies.

“Emerging life science companies have the same needs as established firms – getting information into the hands of researchers quickly and removing roadblocks to innovation,” said Lauren Tulloch, Vice President and Managing Director, Corporate Solutions, CCC. “We are committed to providing life science companies of all sizes with seamless access to high-value content from subscription, licenses and internal data through intuitive software and service offerings.”

MassBio helps advance Massachusetts’ leadership in life sciences to grow the industry, add value to the healthcare system and improve patient lives. Representing more than 1,300 biotechnology companies, academic institutions, disease foundations and other organizations involved in life sciences and healthcare, MassBio leverages its unparalleled network of innovative companies and industry thought leaders to advance policy and promote education, while providing member programs, events, industry information, and services.

With 40 years’ experience working with content creators and users, CCC has a long history of building efficient solutions to address industry challenges. Led by content workflow experts who communicate regularly with research organizations around the globe, CCC manages over 950 million rights while promoting collaboration and simplifying copyright compliance.

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Copyright Clearance Center Announces Alternate Virtual 2020 London Book Fair Programming http://www.copyright.com/copyright-clearance-center-announces-alternate-virtual-2020-london-book-fair-programming/ Thu, 05 Mar 2020 14:48:37 +0000 http://www.copyright.com/?p=23889 March 5, 2020 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and… Read more

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March 5, 2020 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation, announces its alternate digital London Book Fair 2020 programming.

“We recognize the difficulty in making the decision not to go ahead with this year’s London Book Fair given global health concerns,” said Tracey Armstrong, CEO, CCC. “CCC is now scheduling virtual broadcasts, webinars, podcasts and blog posts based on planned sessions for the London Book Fair. We believe in the strength of the content and the importance of the message for the publishing community.”

Discussion topics to be presented online include transformative agreements, Open Access, and Metadata and the Directive on Copyright in the Digital Single Market:

Find the Right Combination: How Transformative Agreements Unlock Sustainable Open Access
For the transition to Open Access to be sustainable over time, publishers are forging new partnerships that will lead to frictionless, flexible, and scalable workflows for funders, institutions, and researchers. Successful collaboration among libraries, publishers, researchers, and intermediaries will also ensure diversity in the post-Plan S scholarly publishing ecosystem. Panelists will share insights into how they’ve adapted systems to support emerging needs under terms of Transformative Agreements. For example, solutions that incorporate multiple sources of funding into the Open Access payment stream – and without disrupting the author journey from submission to publication – are increasingly seen as basic requirements.

• Sara Bosshart, Open Access Publisher, International Water Association
• Lesley Boyle, Business Development Director, Academic, Cambridge University Press
• Jennifer Goodrich, Director, Product Management, Publisher Solutions, CCC
• Rob Johnson, Director, Research Consulting Limited
• Niamh O’Connor, Chief Publishing Officer, PLOS

A Common Lot and a Lot in Common: Publishers and Researchers Today
Researchers and publishers have much in common. Dr. Milka Kostic recently told the Scholarly Kitchen blog that both “want to make a difference – they want to advance human health and wellbeing, the health of our planet, and of our society.” Spurred by the movement toward Open Access and Open Science, scholarly publishers have taken up a range of new approaches to strengthen relationships with researchers. Transformative Agreements, for example, prescribe educational programs on Open Access publishing for scholars. On their own and with third-party vendors, publishers also provide editorial assistance, social media services, and career development guidance. Attendees will learn how they too can find common ground with their researcher-contributors.

• Pablo Palmeiro, Vice President, Publisher and Society Partnerships, CACTUS
• Rosalind Pyne, Director, Open Access Books, Springer Nature
• Kathryn Sharples, Senior Director, Open Access, Wiley

Get Fit for Licensing: Healthy Metadata and the EU Copyright Directive
Over the next two years, EU member states are required to adopt the Directive on Copyright in the Digital Single Market, which was enacted in 2019. Importantly for scholarly publishers (whether based in the EU or not), this Directive provides a clear and explicit formulation of the legal status of copying materials for text and data mining (TDM) and other types of information extraction. While a narrow, non-commercial exception for scientific research does exist, the Directive leaves in place critical protections around licensing. To capitalize on any opportunities, publishers must maintain clean, reliable metadata related to, for example, authors, institutions, license types, and citations. The session will outline first steps for a metadata “fitness” program.

• Duncan Campbell, Senior Director, Global Sales Partnerships, Wiley
• Roy Kaufman, Managing Director, Business Development and Government Relations, CCC
• Susie Winter, Director of Communications and Engagement, Research, Springer Nature

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CSIRO Publishing to Adopt Copyright Clearance Center’s RightsLink® for Scientific Communications http://www.copyright.com/csiro-publishing-to-adopt-copyright-clearance-centers-rightslink-for-scientific-communications/ Thu, 27 Feb 2020 14:47:06 +0000 http://www.copyright.com/?p=23808 February 27, 2020 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and… Read more

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February 27, 2020 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation, announces the publishing unit of the Commonwealth Scientific and Industrial Research Organisation (CSIRO), Australia’s national science research agency, will join government science publishing organizations National Academy of Sciences (NAS), BMJ and EDP Sciences in using RightsLink® for Scientific Communications to simplify author payments, making the experience seamless, simple, and straightforward.

“The growing number of organizations using our platform creates a powerful network effect that drives collaboration, partnership, and innovation in the evolving scholarly publishing ecosystem,” said Gretchen Gasser-Ellis, Vice President and Managing Director, Publisher Solutions, CCC. “The value of the network effect benefits all stakeholders, including authors, funders and institutions who trust RightsLink’s familiar user experience and flexible workflow.”

RightsLink for Scientific Communications supports publishers with the ability to create powerful workflows for easy management, collection, and reporting on a variety of publication charges. Designed for maximum scalability across large enterprises and society publishers with growing Open Access programs, RightsLink for Scientific Communications is an author- and institution-aware solution that helps publishers quickly model and support a variety of agreements, from the simple to the complex, in collaboration with their institutional and funder stakeholders. Designed by experts in Open Access publishing and licensing, RightsLink for Scientific Communications is used by more than 30 of the world’s leading publishers and over 100 institutions, representing nearly 2,000 journals and authors from 125 countries.

“Adopting RightsLink aligns with our strategic goals of supporting Open Science and providing authors with positive publishing experiences,” said Andrew Stammer, Director, CSIRO Publishing. “We look forward to the efficiencies the RightsLink service will bring to our workflow.”

CCC is an active partner in the transition from subscription content to hybrid and pure Open
Access content. For years CCC has brought together key Open Access stakeholders from the
author, publisher, institution, funding, and vendor communities through roundtables, panel
events, webinars, podcasts, and published pieces. CCC is a member of OASPA (Open Access Scholarly Publishers Association), ALPSP (Association of Learned and Professional Society Publishers), STM (International Association of STM Publishers) and SSP (Society of Scholarly Publishing).

Most recently, CCC and Outsell, Inc., the voice of the data, information and analytics economy,
hosted an interactive, strategic discussion with senior industry executives on ‘The Future ofScience’ and what it means for all stakeholders. The program featured senior policy makers, scholarly and society publishers, funders, institutions and researchers focused on the value chain, implicit and explicit reward systems, and what may need to shift to improve scientific
research. To guide the discussion, CCC and Outsell collaborated to produce a detailed map ofthe research ecosystem and an accompanying report highlighting stakeholders, contributions and rewards, and suggesting areas of opportunity. The map does not construct a new process but rather reflects today’s common language and understanding of the ecosystem from the perspective of each stakeholder.

At the 2020 London Book Fair 10-12 March, visit CCC at Stand 7C18 and on the Faculty Stage for discussions on transformative agreements, Open Access and The Directive on Copyright in the Digital Single Market.

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Copyright Clearance Center Announces Expansion of ‘We Not Me’ Charity Initiative http://www.copyright.com/copyright-clearance-center-announces-expansion-of-we-not-me-charity-initiative/ Tue, 11 Feb 2020 15:17:41 +0000 http://www.copyright.com/?p=23599 February 11, 2020 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and… Read more

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February 11, 2020 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation, announces the year-round expansion of its ‘We Not Me’ charity initiative.

Last June, almost 500 CCC employees in the U.S., U.K., Spain, and Romania volunteered on behalf of 20 charities, serving economically disadvantaged persons, assisting victims of domestic violence, helping people with disabilities and working in support of environmental causes. CCC staff members are also engaged with programs for kids entering foster care and other children’s services organizations.

As part of the expanded ‘We Not Me’ initiative, CCC team members will be participating in these activities year-round. Activities in 2020 will include preparing and serving meals at a shelter, volunteering at a hospice, running in a charity race such as the JP Morgan Corporate Challenge, and donating to organizations such as the Boys and Girls Club of Lawrence and the American Himalayan Foundation.

“While we’ve long supported an annual holiday gift drive and created various opportunities to volunteer, this enhanced ‘We Not Me’ program puts a focus on philanthropy throughout the year,” said Tracey Armstrong, CEO, CCC. “We’ve created an environment where we help foster individual social responsibility – making it easy for colleagues to find an outlet for their time, money and in-kind contributions amidst their very busy lives.”

With a history of innovation and growth in a dynamic market, a passionate and dedicated team, and a deep commitment to building next-generation content and licensing solutions using the best technology and talent, CCC offers its employees a plethora of opportunities for growth and mission driven work, while providing very competitive benefits. The CCC team is always learning, developing new skills, and exploring new and better ways to help society clear a path to information, discovery, and the next ‘big idea.’

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Copyright Clearance Center Adds ‘Touch-Free’ Workflow to RightsLink® for Scientific Communications http://www.copyright.com/copyright-clearance-center-adds-touch-free-workflow-to-rightslink-for-scientific-communications/ Thu, 30 Jan 2020 14:08:27 +0000 http://www.copyright.com/?p=23478 January 30, 2020 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and… Read more

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January 30, 2020 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation, announces a new ‘touch-free’ workflow feature to its market-leading transformative agreement workflow solution, RightsLink® for Scientific Communications.

RightsLink now offers increased support for Read and Publish, Publish and Read, Pure OA and other transformative agreements with a ‘touch-free’ workflow that doesn’t require author involvement, fundamentally changing the way these agreements are managed. This not only expedites publication to support mandates such as Plan S, but it also improves transparency, reduces friction for the author, and lowers costs for all parties. Institutions and funders also can now streamline Article Processing Charge (APC) payments by automating the process.

RightsLink for Scientific Communications supports publishers with flexible workflows for easy management, collection, and reporting on a variety of publication charges. Designed for maximum scalability across large enterprises and society publishers with growing Open Access programs, RightsLink for Scientific Communications is an author- and institution-aware solution that helps publishers quickly model and support a variety of agreements, from the simple to the complex, in collaboration with their institutional and funder stakeholders. Designed by experts in Open Access publishing and licensing, RightsLink for Scientific Communications is used by more than 30 of the world’s leading publishers and over 100 institutions, representing nearly 2,000 journals and authors from 125 countries.

“Many Open Access agreements require immediate and automatic OA publishing of eligible manuscripts without author involvement in a funding or payment workflow,” said Gretchen Gasser-Ellis, Vice President and Managing Director, Publisher Solutions, CCC. “RightsLink allows this to happen in a seamless manner, ensuring compliance with institution- and consortium-specific agreements as well as broader funding mandates such as Plan S.”

“Keeping our business in sync with the evolving OA mandates is a priority for scholarly publishers of all sizes,” said Christiane Notarmarco, Publisher, BMJ. “By offering a touch-free workflow through RightsLink for Scientific Communications, we simplify the author, institution and funder experience when processing APCs for our OA journals.”

CCC and Outsell, Inc., the voice of the data, information and analytics economy, recently hosted an interactive, strategic discussion with senior industry executives on ‘The Future of Science’ and what it means for all stakeholders in London. The program featured senior policy makers, scholarly and society publishers, funders, institutions and researchers focused on the value chain, implicit and explicit reward systems, and what may need to shift to improve scientific research. To guide the discussion, CCC and Outsell collaborated to produce a detailed map of the research ecosystem and an accompanying report highlighting stakeholders, contributions and rewards, and suggesting areas of opportunity. The map does not construct a new, ideal process but rather reflects today’s common language and understanding of the ecosystem from the perspective of each stakeholder.

CCC is an active partner in the information industry’s transition from subscription content to hybrid and pure Open Access content. For years CCC has brought together key Open Access stakeholders from the author, publisher, institution, funding, and vendor communities through roundtables, panel events, webinars, podcasts, and published pieces. CCC is a member of OASPA (Open Access Scholarly Publishers Association), ALPSP (Association of Learned and Professional Society Publishers), STM (International Association of STM Publishers) and SSP (Society of Scholarly Publishing).

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Copyright Clearance Center Announces Integration with DistillerSR to Enhance Document Delivery Through RightFind® http://www.copyright.com/copyright-clearance-center-announces-integration-with-distillersr-to-enhance-document-delivery-through-rightfind/ Tue, 28 Jan 2020 14:37:43 +0000 http://www.copyright.com/?p=23417 January 28, 2020 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and… Read more

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January 28, 2020 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation, announces an agreement with Evidence Partners, the leading provider of SaaS tools to help researchers generate critical evidence more efficiently, to offer integrated document delivery through RightFind®, CCC’s award-winning cloud-based content workflow solution, directly within the DistillerSR literature review software platform.

RightFind delivers documents quickly and cost-effectively, processing 1.5 million orders annually with more than 95% of requests delivered within 24 hours. Evidence Partners is the creator of DistillerSR, software used globally by the world’s largest research organizations to conduct high quality literature reviews better and faster than any other available method. DistillerSR customers will be able to purchase full-text articles from RightFind on an ad hoc basis. Further, RightFind customers will have access to subscribed full-text articles from the DistillerSR workflow.

“This integration is a perfect example of how we work with trusted partners to address market needs,” said Lauren Tulloch, Vice President and Managing Director, Corporate Solutions, CCC. “We leverage our expertise in licensing, content and software to advance the way people integrate, access and use information.”

“Our products have always focused on accelerating the literature review process while ensuring the highest quality results,” said Peter O’Blenis, CEO, Evidence Partners. “We are pleased to be working with RightFind document delivery because of CCC’s long-standing publisher relationships, fast turnaround time, copyright expertise, flexible payment options, and award-winning customer service.”

Document delivery through RightFind is part of CCC’s RightFind Suite, a set of application modules that integrate seamlessly with CCC’s annual copyright licenses and customers’ existing subscriptions. RightFind provides a single integrated and scalable solution to meet the evolving needs of today’s research organizations. Recently named “Best E-Discovery Solution” by KMWorld in its inaugural Readers’ Choice Awards, RightFind was also included on KMWorld’s list of “Trend-Setting Products of 2019.”

With 40 years’ experience working with content creators and users, CCC has a long history of building efficient solutions to address industry challenges. Led by content workflow experts who communicate regularly with research organizations around the globe, CCC manages over 950 million rights, while promoting collaboration and simplifying copyright compliance.

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Copyright Clearance Center Wins 2019 Best in Biz Award for Customer Service Department of the Year http://www.copyright.com/copyright-clearance-center-wins-2019-best-in-biz-award-for-customer-service-department-of-the-year/ Wed, 18 Dec 2019 15:10:58 +0000 http://www.copyright.com/?p=22971 December 18, 2019 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and… Read more

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December 18, 2019 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation, announced it has been named a Silver winner in the Customer Service Department of the Year category for the 2019 Best in Biz Awards.

Since 2011, winners in Best in Biz Awards have been determined based on scoring from independent judging panels assembled from some of the most respected newspapers, TV and radio outlets, and business, consumer, technology and trade publications in North America. Combining top editors’ and reporters’ unparalleled expertise and experience with the objectivity inherent in the journalistic ethos and further enhanced by the breadth and variety of outlets and reporters represented, Best in Biz Awards judging panels were uniquely able to determine the best of the best from among 700 competitive entries. The 2019 judging panel included, among others, writers from Accounting Today, AdWeek, Associated Press, Barron’s, Consumer Affairs, eWeek, Healthcare Innovation News, Inc., Investment Advisor Magazine, USA Today and Wired.

“It seems to get harder each year to select the best of the best in Best in Biz Awards,” said Mark Huffman, Consumer Affairs, returning to judge Best in Biz Awards for the sixth year. “As a consumer reporter, it is particularly gratifying to me to see so many businesses striving to enhance the customer experience.”

“At CCC, delivering outstanding customer service is a critical part of the overall customer experience,” said Tracey Armstrong, President and CEO, CCC. “We recognize that each interaction throughout the entire customer journey is important, so we encourage every member of our staff to go above and beyond.”

CCC recently won a Stevie® Award for Contact Center of the Year and was named Organization of the Year in the Excellence in Customer Service Awards presented by Business Intelligence Group.

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Copyright Clearance Center Launches RightFind Navigate http://www.copyright.com/copyright-clearance-center-launches-rightfind-navigate/ Thu, 12 Dec 2019 15:05:43 +0000 http://www.copyright.com/?p=22906 December 12, 2019 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and… Read more

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December 12, 2019 – Danvers, Mass. – Copyright Clearance Center, Inc. (CCC), a leader in advancing copyright, accelerating knowledge, and powering innovation, announces the launch of RightFind® Navigate for researchers to find relevant content more quickly and easily through contextualized discovery, machine learning, and smart data.

Designed to streamline access to a broad spectrum of research information and data, RightFind Navigate securely unifies licensed content sources, publicly available data, and internal proprietary content, empowering researchers to reveal connections and drive innovation. The solution provides a flexible, scalable, open ecosystem designed to maximize organizations’ return on their content and data investments.

Additionally, CCC announces an agreement with Clarivate Analytics, a global leader in providing trusted insights and analytics, to enable direct access to Cortellis and Web of Science digital content sources through RightFind Navigate.

The agreement with Clarivate adds to the dozens of available RightFind Navigate connectors with leading licensed and public data sources including Food and Drug Administration (FDA), Information for Industry (IFI), and National Institutes of Health (NIH) with custom proprietary integrations available based on each organization’s unique needs.

“With the growing volume of published and proprietary information, research-driven organizations need advanced tools to help users find relevant content and extract insights more effectively,” said Lauren Tulloch, Vice President and Managing Director, Corporate Markets, CCC. “RightFind Navigate breaks down inefficiencies caused by information silos by streamlining access through a single intuitive interface.”

“The Cortellis and Web of Science solutions are used by thousands of organizations around the world to accelerate innovation with high-quality, comprehensive and actionable intelligence,” said Gavin Coney, Global Head of Science Group Alliances, Clarivate Analytics. “We’re excited to partner with CCC to give our shared customers a new way to gain even more value from Clarivate solutions through integration with RightFind Navigate.”

“Knowledge is the fuel that powers the information economy. Commercial enterprises in all industry sectors derive this knowledge from data and content that comes in many formats and from many disparate sources,” said Tatiana Khayrullina, Director, Lead Analyst of Scientific & Technical Solutions, Outsell Inc. “As organizations expand investments in these data sources, it’s critical to offer knowledge workers integrated access. With RightFind Navigate, CCC is providing its customers with a reliable discovery engine to support the research process by enabling users to locate and access the critical content their organizations invest in.”

RightFind Navigate is part of CCC’s RightFind Suite, a set of application modules that integrate
seamlessly with CCC’s annual copyright licenses and customer subscriptions. RightFind provides a single integrated and scalable solution to meet the evolving needs of today’s research organizations. RightFind was recently named “Best E-Discovery Solution” by KMWorld in its inaugural Readers’ Choice Awards. RightFind was also included on KMWorld’s list of “Trend-Setting Products of 2019.”

With 40 years’ experience working with content creators and users, CCC has a long history of building efficient solutions to address industry challenges. Led by content workflow experts with experience helping research organizations around the globe, CCC processes data feeds from nearly all major publishing houses and metadata aggregators accounting for more than 120M unique records per year across a wide range of industries. CCC also manages over 950 million rights and helps to promote collaboration and simplify copyright compliance.

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